Sales Supervisor

Kaabil; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kaabil in Mumbai seeks a dedicated training professional to design and deliver certification programmes for internal teams, retainer and cluster trainers. You will lead Train the Trainer initiatives, focusing on global processes such as CSAT, NPS, complaint handling, referrals, and advocacy, with role-plays and case studies to reinforce learning.

The role emphasizes process training, IDP planning, content development, and ongoing capability building across dealership networks to enhance customer

Qualifications

• Experience designing and delivering certification training for internal teams.
• Strong understanding of customer experience metrics like CSAT and NPS.
• Ability to create engaging training content and tools for trainers and field staff.

Responsibilities

• Designing and conducting certification training periodically for internal manpower, retainer and cluster trainers
• Train the Trainer (Retainers / Cluster) on understanding of global processes like CSAT, NPS, Complaint capturing, referrals, building advocacy and significance of each parameter.
• Need analysis and objection handling on both personal and commercial segment products through roleplays, case study analysis, group discussions etc.
• Thorough training on processes that are developed to conduct business to drive customer delight.
• Monitor process compliance and adherence assessing output delivery as desired.
• Assess gaps in process compliance and adherence to provide inputs to process excellence team / reinforce training in field
• Skilling of all Retainer & Cluster Trainers -Process facilitation, implementation and review of different processes at dealership level
• Supports and / or Builds content and imparts training in process
• Prepares & monitors IDPs for all Retainer & Cluster Trainers
• Conducting TTT bootcamp for product launches
• Designing innovative content to support training programs and certification tools, and also new product launches and existing process refreshes in consultation with Product Planning and Product Development teams.
• Introduce refined methodologies to impart training and support dealer manpower development.
• Monitor sales and pre sales complaints to reduce customer complaints. Monitor and improve the sales consultants productivity. Review dealer manpower productivity to assess gaps and reinforce / refine training content / methodologies. Review customer complaints to reinforce / refine training content / methodologies for process training.

Skills

Training design

Content development

Process training

CSAT/NPS knowledge

Role-plays & case studies

IDP planning

Job description

Purpose of the role:

Develops and delivers content on processes to train internal FFT teams, sales teams and field trainers

Key Accountabilities:

• Designing and conducting certification training periodically for internal manpower, retainer and cluster trainers
• Train the Trainer (Retainers / Cluster) on understanding of global processes like CSAT, NPS, Complaint capturing, referrals, building advocacy and significance of each parameter. Need anaysis and objection handling on both personal and commercial segment products through roleplays, case study analysis, group discussions etc. Thorough training on processes that are developed to conduct business to drive customer delight. Monitor process compliance and adherence assessing output delivery as desired. Assess gaps in process compliance and adherence to provide inputs to process excellence team / reinforce training in field
• Skilling of all Retainer & Cluster Trainers -Process facilitation, implementation and review of different processes at dealership level
• Supports and / or Builds content and imparts training in process
• Prepares & monitors IDPs for all Retainer & Cluster Trainers
• Conducting TTT bootcamp for product launches
• Designing innovative content to support training programs and certification tools, and also new product launches and existing process refreshes in consultation with Product Planning and Product Development teams. Introduce refined methodologies to impart training and support dealer manpower development.
• Monitor sales and pre sales complaints to reduce customer complaints. Monitor and improve the sales consultants productivity. Review dealer manpower productivity to assess gaps and reinforce / refine training content / methodologies. Review customer complaints to reinforce / refine training content / methodologies for process training.