Associate Trainer

myHQ by ANAROCK; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

myHQ by ANAROCK is seeking a training-focused professional to elevate Sales and Operations performance through targeted training interventions. You will identify capability gaps, plan Training Needs Identification, and deliver product, process, and sales training to ensure new joiners are floor-ready and departments maintain peak productivity.

Responsibilities include creating and updating training content, managing SOPs, and providing analytical support to Sales.

Qualifications

• Experience delivering training programs across product, process, and sales.
• Ability to identify capability gaps through data, audits, and stakeholder feedback.
• Strong organizational skills to manage NJT batches and content updates.

Responsibilities

• Connect with Sales and Operations to translate needs into training interventions.
• Identify training needs and recommend learning solutions.
• Deliver product, process, and sales training aligned to SOPs and compliance.
• Plan and execute New Joiner Training from induction to floor readiness.
• Create and update training decks, SOPs, assessments, and resources.
• Provide admin support to Sales: data entry, reporting, scheduling, performance updates.
• Contribute to revenue by engaging clients/leads when appropriate.

Skills

Revenue support

Operations support

New joiner training

Process training

Sales training

Education

Job description

To enhance Sales and Operations performance by identifying capability gaps and delivering targeted training and development interventions. The role will ensure new joiners are effectively trained and floor-ready, existing employees continuously improve their product, process and sales capabilities, and training initiatives ultimately contribute to higher productivity, better customer outcomes, and revenue growth.

Key Responsibilities

1. Business & Stakeholder Connect

Maintain direct and regular connect with Sales and Operations teams to understand real-time business challenges, performance gaps, and process changes. Translate business requirements into relevant training interventions.

2. Training Needs Identification (TNI)

Conduct Training Needs Identification through performance data, call audits, stakeholder feedback, and business observations. Identify individual and team-level capability gaps and recommend appropriate learning solutions.

3. Product & Process Training

Deliver product, process, sales, and behavioural training as per business requirements. Ensure employees have a clear understanding of products, processes, SOPs, and compliance requirements.

4. New Joiner Training (NJT)

Handle NJT batches from training planning to certification/readiness. Deliver structured induction, product, process, and sales training. Track trainee performance and ensure readiness before floor deployment.

5. Training Content & SOP Management

Create, update, and maintain training decks, SOPs, process documents, assessments, and training resources. Ensure training content remains aligned with the latest business processes and product changes.

Provide administrative and analytical support to Sales, including data entry, report generation, tracker management, scheduling, and performance updates. Work closely with Sales and Operations to ensure smooth execution of training and business initiatives.

7. Revenue & Business Contribution

Contribute directly to revenue generation by making outbound calls, engaging with clients/leads, and driving closures when required. Identify opportunities where training interventions can improve business performance.

Required Skills

revenue support operations support new joiner training process training sales training