Sales & Reservations Manager (10-15 Years)

The People Order; Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

The People Order in Delhi seeks an experienced hospitality professional to lead sales and reservations for a luxury heritage property in Old Delhi, leveraging strong inbound tourism exposure and robust travel trade relationships to boost occupancy and guest experience.

You will drive inbound sales across FIT, group and corporate segments, manage reservations, occupancy planning, inventory and rate strategies, and mentor the reservations team toward service excellence.

Qualifications

• 10–15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitality.
• Strong network within inbound travel trade and DMC ecosystem.
• Deep understanding of international inbound tourism markets and buyer behaviour.
• Strong communication, negotiation, and stakeholder management skills.

Responsibilities

• Drive inbound sales across FIT, group, and corporate segments.
• Manage reservations, occupancy planning, inventory, and rate strategies.
• Build and maintain relationships with DMCs, international tour operators, travel agents, and OTA platforms.
• Convert inquiries into bookings through proposals, negotiations, and timely follow-ups.
• Coordinate with operations and guest services to ensure seamless guest experiences.
• Lead and mentor the reservations team to ensure efficiency and service excellence.
• Monitor market trends and competitor activity to drive business growth.
• Maintain accurate reservation records, forecasting, and reporting.

Skills

Communication

Negotiation

Stakeholder management

PMS/CRS systems

OTA management

Education

Graduate

Tools

PMS/CRS systems

OTA management

Job description

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi. The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.

Key Responsibilities

• Drive inbound sales across FIT, group, and corporate segments
• Manage reservations, occupancy planning, inventory, and rate strategies
• Build and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platforms
• Convert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-ups
• Coordinate closely with operations and guest services teams to ensure seamless guest experiences
• Lead and mentor the reservations team to ensure operational efficiency and service excellence
• Monitor market trends, competitor activity, and customer preferences to drive business growth
• Maintain accurate reservation records, forecasting, and reporting systems

Ideal Candidate

• 10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitality
• Strong network within inbound travel trade and DMC ecosystem
• Deep understanding of international inbound tourism markets and buyer behaviour
• Strong communication, negotiation, and stakeholder management skills
• Proficiency in PMS/CRS systems and OTA management
• Candidates should preferably be based out of Delhi

Important Note

• Candidates from inbound travel trade backgrounds will be strongly preferred
• Candidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role

• Experience

  10 - 15 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Reservation Manager

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office