Sales Operations Executive

Shree Kailash Grain Mills Private Limited; Indore District; On-site; INR 650,000 - 1,000,000; Full time

Job summary

Shree Kailash Grain Mills Private Limited is seeking a Sales Operations Executive to manage day-to-day sales operations from order booking to dispatch. The role involves coordinating with SAP, MS Excel/MIS, customers, brokers, distributors, sales, PPC/production, and logistics teams.

The candidate will handle end-to-end order management, daily loading and dispatch planning, and MIS reporting while ensuring timely closures and effective cross-functional communication.

Qualifications

• 2–4 years of experience in Sales Operations / Sales Coordination / Order Management / Sales MIS / Supply Chain.
• Hands-on experience in SAP Order Management.
• Strong knowledge of MS Excel & MIS Reporting.
• Experience in Customer, Broker & Distributor Coordination.
• Experience in cross-functional coordination.
• Strong follow-up, communication and problem-solving skills.
• Ability to manage multiple priorities and take ownership of order closure.

Responsibilities

• Manage end-to-end sales orders from SAP order punching to closure.
• Track open, pending, dispatched and closed orders.
• Follow up on pending orders and ensure timely closure.
• Ensure orders are managed within the defined 7-day SLA.
• Coordinate with Customers, Brokers and Distributors regarding orders and dispatches.
• Follow up for order confirmations and pending requirements.
• Resolve routine order-related issues through effective coordination.

Skills

SAP

MS Excel MIS

Customers

Brokers

Distributors

Sales

PPC Production

Logistics teams

Tools

SAP Order Management

Job description

Function: Sales & Supply Chain

Openings: 2

Experience: 2–4 Years

We are looking for a Sales Operations Executive to manage day-to-day sales operations and ensure smooth execution from order booking to dispatch.

The ideal candidate should be comfortable working with SAP, MS Excel/MIS, Customers, Brokers, Distributors, Sales, PPC/Production and Logistics teams.

Sales Order Management

• Manage end-to-end sales orders from SAP order punching to closure.
• Track open, pending, dispatched and closed orders.
• Follow up on pending orders and ensure timely closure.
• Ensure orders are managed within the defined 7-day SLA.
• Coordinate with Customers, Brokers and Distributors regarding orders and dispatches.
• Follow up for order confirmations and pending requirements.
• Resolve routine order-related issues through effective coordination.

Sales & Dispatch Operations

• Coordinate with Sales Managers for order priorities and dispatch requirements.
• Prepare/share the daily loading and dispatch plan.
• Coordinate with Logistics, PPC/Production and Sales for timely order fulfilment.
• Track planned vs. actual loading and dispatch.
• Coordinate with Sales, PPC/Production, Logistics/Dispatch and Accounts.
• Follow up on stock availability and production requirements.
• Escalate operational bottlenecks and ensure timely resolution.

MIS & Sales Reporting

• Prepare and circulate Daily, Weekly & Monthly Sales MIS.
• Track order frequency, order value, open orders, dispatch status and sales performance.
• Provide insights to the Sales Team and management for corrective action.

Pricing & Sales Tracking

• Communicate daily pricing updates to Sales Teams, Brokers and relevant stakeholders.
• Track sales performance against targets and plans.

Outstanding & Collections

• Coordinate with Sales/Customers for timely payment follow-up.
• Highlight overdue accounts requiring attention.

2–4 years of experience in Sales Operations / Sales Coordination / Order Management / Sales MIS / Supply Chain

Hands-on experience in SAP Order Management

Strong knowledge of MS Excel & MIS Reporting

Experience in Customer, Broker & Distributor Coordination

Experience in cross-functional coordination

Strong follow-up, communication and problem-solving skills

Ability to manage multiple priorities and take ownership of order closure

Preferred: Experience in FMCG, Food, Manufacturing, Distribution or similar industries.