Sales Operations Analyst

Restroworks; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Restroworks, India, seeks a Senior Sales Operations Manager/Analyst/Lead to drive efficiency and effectiveness across the sales process. You will optimize processes, manage data analytics, and partner with finance, marketing, and product to align strategies with business goals.

You will lead forecasting, pipeline management, and tool implementation, while enabling the sales team with training and insightful dashboards. A strong background in Salesforce, Excel, and analytics is essential.

Qualifications

• Bachelor’s degree in Business Administration, Finance or related field; Master’s degree preferred.
• 10+ years in sales operations or related roles with proven impact on efficiency and effectiveness.
• Strong analytical skills to translate data into actionable insights.
• Proficiency in Salesforce CRM, sales analytics tools and Microsoft Excel.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Strong project management with ability to juggle multiple initiatives.
• Experience in technology/software industry preferred.
• Certifications such as CSOP or Salesforce Administrator are a plus.

Responsibilities

• Sales process optimization from lead gen to close for efficiency and effectiveness.
• Analyze data, generate reports and dashboards to guide sales leadership.
• Develop accurate sales forecasts and manage pipelines with leadership.
• Evaluate and optimize sales tools and technologies including CRM systems.
• Create training programs and enablement resources for the sales team.
• Collaborate with marketing, finance, and product to align objectives.
• Document processes and continuously improve for scalability.
• Define KPIs and provide insights to drive performance improvements.
• Design and manage sales compensation and incentive programs.
• Support sales leadership in strategy development and market analysis.

Skills

Analytical skills

Communication

Project management

Education

Bachelor's degree in Business Administration/Finance

Master's degree preferred

Tools

Salesforce CRM

Sales analytics tools

Microsoft Excel

Job description

Job Title: Senior Sales Operations Manager/Analyst/Lead

Overview: Provide strategic support to the sales team by optimizing processes, implementing best practices, and leveraging technology to drive sales eciency and eectiveness.

Responsibilities

1. Sales Process Optimization: Streamline sales processes from lead generation to deal closure, ensuring eciency and eectiveness at each stage.
2. Data Analysis and Reporting: Analyze sales data to identify trends, opportunities, and potential areas for improvement. Generate regular reports and dashboards to provide insights to the sales team and leadership.
3. Sales Forecasting and Pipeline Management: Work closely with sales leadership to develop accurate sales forecasts and manage sales pipelines. Implement methodologies and tools to improve forecasting accuracy.
4. Sales Tools and Technology Management: Evaluate, implement, and optimize sales tools and technologies (CRM systems, sales automation tools, etc.) to enhance productivity and eectiveness.
5. Sales Training and Enablement: Collaborate with sales enablement teams to develop training programs, tools, and resources to support the sales team in achieving their targets.
6. Cross-functional Collaboration: Collaborate with other departments such as marketing, nance, and product management to align sales operations with overall business objectives.
7. Process Documentation and Improvement: Document sales processes, policies, and procedures. Continuously assess and improve processes to drive eciency and scalability.
8. Sales Performance Metrics: Dene and track key performance indicators (KPIs) for the sales team. Provide insights and recommendations to improve performance based on KPI analysis.
9. Sales Compensation and Incentive Plans: Collaborate with nance and HR teams to design and manage sales compensation plans and incentive programs.
10. Sales Strategy Support: Provide support to sales leadership in developing and executing sales strategies. Conduct market research and competitive analysis to identify growth opportunities.

Requirements

• ? Bachelor's degree in Business Administration, Finance, or a related eld (Master's degree preferred).
• ? 10+ years of experience in sales operations or related roles, with a proven record of driving sales eciency and eectiveness.
• ? Strong analytical skills with the ability to analyze complex data sets and generate actionable insights.
• ? Prociency in Salesforce CRM, sales analytics tools, and Microsoft Excel.
• ? Excellent communication and interpersonal skills, with the ability to collaborate eectively with cross-functional teams.
• ? Strong project management skills with the ability to manage multiple projects simultaneously.
• ? Experience in the technology/software industry (preferred).
• ? Certications such as Certied Sales Operations Professional (CSOP) or Salesforce Administrator (preferred).