Sales Operation Specialist

Sandoz India; Telangana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sandoz India is seeking a seasoned Sales Operations & Order Management professional to manage order-related activities for B2B customers, ensuring timely, compliant execution and supporting process standardization and continuous improvement. The role focuses on overseeing end-to-end order-to-cash workflows, forecasting, invoicing, and customer service coordination.

You will organize workload, resolve escalations, and partner with Commercial Directors and internal teams to ensure alignment with

Qualifications

• 8–10 years of experience in sales operations, supply chain, or project coordination.
• Pharmaceutical or GCC market experience preferred.
• Strong understanding of end-to-end order-to-cash processes.
• Knowledge of supply chain, logistics, and inventory in a global environment.
• Proven ability to manage priorities independently and lead cross-functional projects.

Responsibilities

• Organize workload within the team to ensure service is efficiently executed and uninterrupted.
• Research and resolve escalated problems related to order management, invoicing, and complaints.
• Manage customer service activities for assigned customers, including forecasting, order management, and dunning.
• Ensure timely and accurate processing of customer orders using relevant systems and tools.
• Monitor the order-to-cash process for assigned customers to support continuity and compliance.
• Maintain proactive, solution-oriented communication with assigned customers and timely responses to inquiries.
• Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth order execution.

Skills

Sales Operations

Supply Chain

Project Coordination

Stakeholder Management

Order-to-Cash

Communication

Audit Controls

Analytical Skills

Process Improvement

Job description

Position Purpose

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Your Key Responsibilities

Your key responsibilities include but not limited to:

• Organize workload within the team to make sure that service is efficiently executed &uninterrupted at all times
• Research and resolve escalated problems and issues, including issues related to ordermanagement, invoicing and complaints.
• Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
• Ensure timely and accurate processing of customer orders using the relevant systems and tools
• Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
• Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
• Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
• Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance

Essential Requirements

What you will bring to the role:

• 8–10 years of experience in sales operations, supply
• chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
• Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows
• Good knowledge of supply chain, logistics, and inventory-related processes in a global environment
• Experience managing operational priorities independently and supporting cross-functional projects
• Strong communication, coordination, and stakeholder management skills
• Experience supporting month-end closing activities and operating within audit-compliant controls
• Strong analytical and structured problem-solving skills
• Ability to identify improvement opportunities and support implementation in a structured way