Sales Operations Manager

Zafify; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive base salary

Direct access to founders

Clear career trajectory

ROI product visibility

Job summary

Zafify in Gurugram is seeking a Sales Operations Manager who sits at the intersection of Sales, Customer Success, and Marketing to own the systems, data, and processes that turn pipeline into predictable revenue and a seamless customer journey.

You will support the sales team, manage CRM and data quality, collaborate with Marketing and CS, and drive efficiency across the end-to-end lifecycle from lead generation to revenue realization.

Qualifications

• 2-3 years of experience in B2B SaaS across sales, operations, or related roles
• Hands-on experience supporting sales cycles, client interactions, or deal execution
• Strong analytical mindset with the ability to derive actionable insights from data
• Ability to work closely with sales teams and drive execution
• Strong communication, coordination, and problem-solving skills
• High ownership mindset and attention to detail

Responsibilities

• Support the sales team in driving new business opportunities and improving deal conversions
• Work alongside sales representatives on pipeline movement, follow-ups, and deal progression
• Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue
• Identify gaps in the sales funnel and implement improvements to increase efficiency
• Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover
• Monitor and improve the end-to-end customer lifecycle from lead generation to retention
• Ensure alignment between sales execution and backend processes

Job description

Sales Operations Manager

Sit at the intersection of Sales, Customer Success, and Marketing - owning the systems, data, and process discipline that turn pipeline into predictable revenue and a seamless customer journey.

RESPONSIBILITIES

• Support the sales team in driving new business opportunities and improving deal conversions
• Work alongside sales representatives on pipeline movement, follow-ups, and deal progression
• Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue
• Identify gaps in the sales funnel and implement improvements to increase efficiency
• Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover
• Monitor and improve the end-to-end customer lifecycle from lead generation to retention
• Ensure alignment between sales execution and backend processes

WHAT WE'RE LOOKING FOR

• 2-3years of experience in B2B SaaS across sales, operations, or related roles
• Hands-on experience supporting sales cycles, client interactions, or deal execution
• Strong analytical mindset with the ability to derive actionable insights from data
• Ability to work closely with sales teams and drive execution
• Strong communication, coordination, and problem-solving skills
• High ownership mindset and attention to detail

WHAT WE OFFER

• Competitive base
• Direct access to founders, product roadmap and sales strategy
• Work with a product with clear use-case fit and proven ROI
• Growing demand and strong career trajectory