Sales Operations Team Lead

Infoanalytica; Ahmedabad District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

InfoAnalytica is seeking a seasoned Sales Operations professional to lead a global team supporting US-based sales functions. You will own CRM administration (preferably Salesforce), ensure data accuracy, and drive governance across CRM platforms.

You will manage lead, account, contact, and opportunity lifecycles, develop dashboards and sales metrics, and push automation to boost productivity while maintaining SLA adherence and strong stakeholder communication.

Qualifications

• 5–10 years in Sales Operations, CRM Operations, Revenue Operations, or Data Operations.
• Hands-on Salesforce administration and reporting.
• Experience leading teams in a KPO/BPO, Analytics, Data Services, or Sales Support environment.
• Strong understanding of sales processes, pipeline management, and CRM workflows.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead and manage the Sales Operations team supporting US-based sales functions.
• Own CRM administration and governance, preferably on Salesforce.
• Ensure data accuracy, integrity, and governance across CRM systems.
• Manage lead, account, contact, and opportunity lifecycle processes.
• Develop and maintain dashboards, reports, and sales performance metrics.
• Drive process improvements and automation initiatives to enhance sales productivity.
• Monitor team performance, establish KPIs, and ensure SLA adherence.
• Conduct regular audits and maintain CRM data hygiene.
• Support territory management, pipeline management, and forecasting processes.
• Train and mentor team members on CRM best practices and operational processes.

Skills

Sales Ops

SFDC Admin

Data Governance

Team Leadership

Excel Reporting

Stakeholder Mgmt

Analytical Skills

Pipeline Management

KPO/BPO Experience

Tools

Salesforce

Job description

Key Responsibilities

• Lead and manage the Sales Operations team supporting US-based sales functions.
• Own CRM administration and operational activities, preferably on Salesforce (SFDC).
• Ensure data accuracy, integrity, and governance across CRM systems.
• Manage lead, account, contact, and opportunity lifecycle processes.
• Develop and maintain dashboards, reports, and sales performance metrics.
• Drive process improvements and automation initiatives to enhance sales productivity.
• Monitor team performance, establish KPIs, and ensure SLA adherence.
• Conduct regular audits and maintain CRM data hygiene.
• Support territory management, pipeline management, and forecasting processes.
• Train and mentor team members on CRM best practices and operational processes.

Required Skills & Experience

• 5-10 years of experience in Sales Operations, CRM Operations, Revenue Operations, or Data Operations.
• Hands-on experience with Salesforce (SFDC) administration and reporting.
• Experience managing teams in a KPO/BPO, Analytics, Data Services, or Sales Support environment."
• Strong understanding of sales processes, pipeline management, and CRM workflows."
• Excellent analytical and problem-solving skills.
• Advanced proficiency in Excel and reporting tools.
• Experience with CRM data management, governance, and quality control.
• Strong stakeholder management and communication skills.

Preferred Qualifications

• Salesforce certifications would be an advantage.
• Experience with sales analytics, lead management, and reporting automation.
• Exposure to other CRM platforms and sales enablement tools.
• Prior experience supporting US-based sales teams.

Why Join InfoAnalytica?

• Opportunity to lead a high-impact Sales Operations function.
• Work with global sales teams and modern CRM platforms.
• Career growth in a fast-paced analytics and consulting environment.
• Collaborative and performance-driven culture.

Ideal Background: Candidates from Sales Operations, CRM Operations, Revenue Operations, Data Operations, Lead Management, Sales Support, KPO/BPO Operations, or Analytics Operations environments with team handling experience.