Sales Operations Manager

Zafify; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Direct access to founders

Product roadmap visibility

Clear growth trajectory

Job summary

Zafify is seeking a proactive Sales Operations Specialist to help turn pipeline into predictable revenue and a seamless customer journey. You will support the sales team, manage CRM processes, and align sales with marketing and customer success.

Ideal candidates have hands-on sales-cycle support experience, strong data-driven insights, and a detail-oriented ownership mindset. This role offers growth with direct access to founders and a clear roadmap for impact.

Qualifications

• 2-3 years of experience in B2B SaaS across sales, operations, or related roles.
• Hands-on experience supporting sales cycles, client interactions, or deal execution.
• Strong analytical mindset with the ability to derive actionable insights from data.
• Ability to work closely with sales teams and drive execution.
• Strong communication, coordination, and problem-solving skills.
• High ownership mindset and attention to detail.

Responsibilities

• Support the sales team in driving new business opportunities and improving deal conversions.
• Work alongside sales representatives on pipeline movement, follow-ups, and deal progression.
• Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue.
• Identify gaps in the sales funnel and implement improvements to increase efficiency.
• Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover.
• Monitor and improve the end-to-end customer lifecycle—from lead generation to retention.
• Ensure alignment between sales execution and backend processes.

Skills

B2B SaaS experience

Sales operations

Data analysis

CRM management

Cross-functional collaboration

Attention to detail

Job description

Sit at the intersection of Sales, Customer Success, and Marketing — owning the systems, data, and process discipline that turn pipeline into predictable revenue and a seamless customer journey.

RESPONSIBILITIES

• — Support the sales team in driving new business opportunities and improving deal conversions
• — Work alongside sales representatives on pipeline movement, follow-ups, and deal progression
• — Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue
• — Identify gaps in the sales funnel and implement improvements to increase efficiency
• — Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover
• — Monitor and improve the end-to-end customer lifecycle — from lead generation to retention
• — Ensure alignment between sales execution and backend processes

WHAT WE’R LOOKING FOR

• — 2-3years of experience in B2B SaaS across sales, operations, or related roles
• — Hands-on experience supporting sales cycles, client interactions, or deal execution
• — Strong analytical mindset with the ability to derive actionable insights from data
• — Ability to work closely with sales teams and drive execution
• — Strong communication, coordination, and problem-solving skills
• — High ownership mindset and attention to detail

WHAT WE OFFER

• Direct access to founders, product roadmap and sales strategy
• Work with a product with clear use-case fit and proven ROI
• Growing demand and strong career trajectory