Sales Operations I

HCL Technologies Limited; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited is seeking a Sales Operations I to support tracking of sales metrics and KPIs for reporting. You will oversee end-to-end commercial governance at the customer level, including invoicing, P&L management and DSO tracking.

You will coordinate with Global Sales teams, manage SOWs, contract changes, and identify revenue risks, while driving process improvements and cross-functional collaboration to drive top-line growth.

Qualifications

• Experience in end-to-end commercial governance and contractual management.
• Ability to manage SOWs, project orders and revenue recognition.
• Strong understanding of invoicing, collections and DSO metrics.
• Forecasting and analytical skills for revenue and P&L reporting.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Oversee end-to-end commercial governance at customer level including invoicing and P&L.
• Ensure contractual adherence, manage deliverables and obligations with global teams.
• Lead demand management and document through SOWs.
• Own contract change processes and mitigate revenue leakage.
• Track contracted revenue and P&L to minimize slippages.
• Identify risks and craft mitigation roadmaps with stakeholders.
• Drive process excellence and implement needed changes to execution.
• Establish customer review mechanisms across account management and commercial roles.
• Coordinate with internal/external stakeholders to close business opportunities.
• Manage accounts end-to-end from a sales relationship perspective.

Skills

Transaction management

BD & SOWs

Contract change mgmt

Demand forecasting

Invoicing & collections

Stakeholder mgmt

Process optimization

Pricing & P&L

Finance concepts

Analytics exposure

Communication skills

MS Office proficiency

Job description

Career Opportunities: Sales Operations I (101485)

To support in tracking sales metrics and implementing KPIs for reporting.

Key Responsibilities

• Responsible for end-to-end commercial governance & management at customer level encompassing invoicing, P&L management and DSO (Days Sales Outstanding).


• Ensuring contractual adherence / compliances, managing Deliverables and Obligations. in tandem with Global Sales teams.


• Project demand management and it's documentation through Statement of Works


• Own contract change process through identifying and executing the changes needed


• Identify and mitigate any contract revenue leakage.


• Effective tracking of contracted revenue and P&L to minimize any revenue slippages


• Pro-actively interpreting the contract and identify associated risks. Working with stakeholders on a mitigation roadmap.


• Bring in process excellence through the needed reviews, identifying the changes needed and owning them till execution.


• Establishing customer review mechanism, across aspects of account management / contract / commercial management.


• Oversee the holistic business operations.


• Coordinate to close business opportunities, working with internal stakeholders.


• Manage the internal and external stakeholders of the engagement.


• Manage account end to end management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.


• Identify and leverage opportunities to enhance Top-line by way of Contract Reshaping - growing existing and new business opportunities.


• Drive offshore customer reviews and visits.


• Track account performance and raise Red-Flags in a timely manner.


• Conduct internal reviews and maintain the overall account stats health.

Skill Requirements

• Business transaction management capabilities.


• Business development acumen and documentation (project orders / SOWs).


• Contract change management.


• Demand management and forecasting.


• Commercial management including invoicing & collections.


• Customer and internal stakeholder management.


• Business workflow management and enhancement.


• Business case creation & articulation.


• Understanding and/or experience around pricing and associated P&L calculations.


• Good understanding of Business Finance concepts & terminologies e.g. Cost of Capital, Working Capital, Gross Margin, Net Margin, Markup, Tax - Invoice, Proforma - Invoice, PAT, EBITDA, P&L, SOW, Budgeting, Forecasting.


• Exposure of handling Business Analytics, Accounts Receivables, FP&A.


• Excellent verbal & written skills, with hands-on presentation experience, focusing on effective information articulation.


• Highly Proficient in MS-Office applications e.g. MS-Excel, MS-Word, MS-Presentation between intermediatory to advanced.