Account Manager

HCL Technologies Limited; Dadri, Lucknow; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in India is seeking a senior professional to drive end-to-end commercial governance for key customer engagements. You will manage invoicing, P&L, DSO, and contract adherence, while coordinating with Global Sales teams and stakeholders to prevent revenue leakage and ensure financial health.

The role requires strong contract lifecycle knowledge, demand management, and ability to steer cross-functional processes from SOW to delivery, with focus on reporting, risk

Qualifications

• Experience in end-to-end commercial governance and contract management.
• Ability to manage invoicing, P&L, and DSO across customer accounts.
• Strong stakeholder management and cross-functional coordination.
• Knowledge of outsourcing/offshoring concepts helpful.
• Experience with SOWs and contract lifecycle.

Responsibilities

• Oversee end-to-end commercial governance at customer level.
• Ensure contractual adherence and manage deliverables with Global Sales.
• Manage project demand and documentation through SOWs.
• Own contract change processes and mitigation of revenue leakage.
• Track revenue, P&L, and DSO to minimize slippages.
• Identify risks and develop mitigation roadmaps with stakeholders.
• Drive process improvements and establish customer review mechanisms.
• Coordinate sales and marketing programs and reports.
• Engage internal and external stakeholders for account growth.

Skills

Commercial governance

Invoicing

P&L management

DSO management

Contract change management

Stakeholder management

Forecasting

MS Excel

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Role & responsibilities

• Responsible for end to end commercial governance & management at customer level encompassing invoicing, P&L management and DSO (Days Sales Outstanding).
• Ensuring contractual adherence / compliances, managing Deliverables and Obligations. in tandem with Global Sales teams.
• Project demand management and its documentation through Statement of Works
• Own contract change process through identifying and excuting the changes needed
• Identify and mitigate any contract revenue leakage
• Effective tracking of contracted revenue and P&L to minimize any revenue slippages
• Pro-actively interpreting the contract and identify associated risks. Working with stakeholders on a mitigation roadmap.
• Bring in process excellence through the needed reviews, identifying the changes needed and owning them till execution.
• Establishing customer review mechanism, across aspects of account management / contract / commercial management.
• Oversee the holistic business operations.
• Coordinate to close business opportunities, working with internal stakeholders
• Manage the internal and external stakeholders of the engagement.
• Manage account end to end management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.
• Identify and leverage opportunities to enhance Top-line by way of Contract Reshaping growing existing and new business opportunities.
• Drive offshore customer reviews and visits.
• Track account performance and raise Red-Flags in a timely manner
• Conduct internal reviews and maintain the overall account stats health

Preferred candidate profile

• Knowledge of outsourcing industry, offshoring concepts, vertical / industry knowhow.
• Business transaction management capabilities.
• Business development acumen and documentation (project orders / SOWs).
• Contract change management.
• Demand management and forecasting.
• Commercial management including invoicing & collections.
• Customer and internal stakeholder management.
• Business workflow management and enhancement.
• Business case creation & articulation.
• End to End Contract Lifecycle Management.
• Understanding and/or experience around pricing and associated P&L calculations.
• Commercial contract negotiations.
• Good understanding of Business Finance concepts & terminologies e.g. Cost of Capital, Working Capital, Gross Margin, Net Margin, Markup, Tax – Invoice, Proforma – Invoice, PAT, EBITDA, P&L, SOW, Budgeting, Forecasting.
• Exposure of handling Business Analytics, Acccounts Receivables, FP&A.
• Excellent verbal & written skills, with hands-on presentation experience, focusing on effective information articulation.
• Highly Proficient in MS-Office applications e.g. MS-Excel, MS-Word, MS-Presentation between intermediatory to advanced.
• Process oriented & solution based approach.