Sales Operations Executive II

Hyster-Yale Materials Handling; Pune District; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Hyster-Yale Materials Handling in Pune, India, is seeking a Sales Operations Executive II to support order management and customer service. This permanent, full-time role (42.5 hours/week) focuses on processing orders, coordinating with dealers and suppliers, and maintaining accurate records to enable smooth order fulfillment.

The ideal candidate will have a Bachelor's degree in Business or related field and 4–5 years of experience in Sales Operations, Order Management, or customer-facing roles,

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–5 years in Sales Operations, Order Management, or related fields.

Responsibilities

• Process and manage customer orders, amendments, acknowledgements, and invoicing support.
• Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.
• Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.
• Maintain accurate customer and order records in business systems.
• Serve as a primary point of contact for assigned accounts and dealer networks.
• Support sales teams by ensuring smooth order processing and effective communication with customers.
• Address customer inquiries and resolve order-related issues in a timely manner.

Skills

Order management

CRM platforms

Quoting tools

Analytical skills

Organizational skills

Communication skills

MS Office (Excel, Word, Outlook)

Multitasking

Education

Bachelor's degree in Business or related field

Tools

CRM platforms

Quoting tools

Microsoft Office Suite

Job description

• Process and manage customer orders, including order entry, amendments, acknowledgements, and invoicing support.
• Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.
• Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.
• Maintain accurate customer and order records in business systems.
• Serve as a primary point of contact for assigned accounts and dealer networks.
• Support sales teams by ensuring smooth order processing and effective communication with customers.
• Address customer inquiries and resolve order-related issues in a timely manner.
• Build strong relationships that contribute to customer retention and account growth.

Job Title

Sales Operations Executive II

Job Category

Business Support Services

Job Description

Key Responsibilities

Order Management & Program Support

• Process and manage customer orders, including order entry, amendments, acknowledgements, and invoicing support.
• Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.
• Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.
• Maintain accurate customer and order records in business systems.

Customer & Dealer Coordination

• Serve as a primary point of contact for assigned accounts and dealer networks.
• Support sales teams by ensuring smooth order processing and effective communication with customers.
• Address customer inquiries and resolve order-related issues in a timely manner.
• Build strong relationships that contribute to customer retention and account growth.

Process Improvement

• Identify opportunities to improve order management processes and operational efficiency.
• Participate in continuous improvement initiatives and support implementation of best practices.
• Provide recommendations to enhance customer experience and business performance.

Qualifications

• Bachelor's degree in Business or a related field, or equivalent work experience.
• 4-5 years of experience in Sales Operations, Order Management, Customer Service, or a related field.

Required Skills

• Experience with order management systems, CRM platforms, and quoting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-focus and stakeholder management skills.

Job Type

Permanent

Time Type

Full time

Work Hours

42.5

Travel Required

Location

HY India Pune

Address

2nd Floor, 45 Icon, Building A, Baner Road, Baner

Post Code

411045

Field-Based

No

Relocation Assistance Available

No