Sales Operations Executive II

Hyster-Yale Materials Handling, Inc.; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyster-Yale Materials Handling, Inc. in Pune, India, is seeking a Sales Operations Executive II to manage order entry, amendments, acknowledgements and invoicing support, ensuring accuracy and timely fulfillment with dealers and OEM suppliers.

You will be the primary contact for assigned accounts, coordinate with internal teams, resolve order issues, and contribute to continuous improvements that boost customer satisfaction and business performance.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 4–5 years in Sales Operations, Order Management, or Customer Service.
• Experience with order management systems, CRM, and quoting tools.

Responsibilities

• Process and manage customer orders, including entry, amendments, acknowledgements, and invoicing support.
• Verify order accuracy, specs, build sheets, and billing information; coordinate with dealers and internal teams.
• Serve as primary contact for assigned accounts and dealer networks; resolve order-related inquiries promptly.
• Identify opportunities to improve order management processes and support best practices.

Skills

Order management

CRM platforms

Quoting tools

Analytical skills

Organizational skills

Problem-solving

Communication skills

MS Office

Multi-tasking

Customer focus

Education

Bachelor's degree in Business or related field

Equivalent work experience

Tools

CRM platforms

Order management systems

Quoting tools

Job description

## Sales Operations Executive IIApply: HY India Pune: Full time: Posted Today: End Date: September 30, 2026 (14 days left to apply): R8232**Job Title**Sales Operations Executive II**Job Category**Business Support Services**Job Description**### **Key Responsibilities****Order Management & Program Support*** Process and manage customer orders, including order entry, amendments, acknowledgements, and invoicing support.* Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.* Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.* Maintain accurate customer and order records in business systems.**Customer & Dealer Coordination*** Serve as a primary point of contact for assigned accounts and dealer networks.* Support sales teams by ensuring smooth order processing and effective communication with customers.* Address customer inquiries and resolve order-related issues in a timely manner.* Build strong relationships that contribute to customer retention and account growth.**Process Improvement*** Identify opportunities to improve order management processes and operational efficiency.* Participate in continuous improvement initiatives and support implementation of best practices.* Provide recommendations to enhance customer experience and business performance.### **Qualifications*** Bachelor's degree in Business or a related field, or equivalent work experience.* 4-5 years of experience in Sales Operations, Order Management, Customer Service, or a related field.### **Required Skills*** Experience with order management systems, CRM platforms, and quoting tools.* Strong analytical, organizational, and problem-solving skills.* Excellent verbal and written communication skills.* Proficiency in Microsoft Office Suite (Excel, Word, Outlook).* Ability to manage multiple priorities in a fast-paced environment.* Strong customer-focus and stakeholder management skills.**Job Type**Permanent**Time Type**Full time**Work Hours**42.5**Travel Required****Location**HY India Pune**Address**2nd Floor, 45 Icon, Building A, Baner Road, Baner**Post Code**411045**Field-Based**No**Relocation Assistance Available**NoHyster-Yale Materials Handling, Inc., is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster and Yale brand names.As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care.Our achievements are driven by our people, our strong culture and commitment to our values, which are founded on a philosophy of integrity, respect and excellence. At Hyster-Yale, you can feel the loyalty from the inside out.