Store Payments Subject Expert

HP; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HP is seeking a seasoned Sales Operations professional to drive process enhancement and capability optimization across critical functions. You will use data-driven insights to manage risks, guide continuous improvement, and mentor junior team members while fostering innovation and excellence.

Responsibilities include shaping strategic vision, transforming processes for adaptability and scalability, analyzing performance data, and presenting impact to leadership.

Qualifications

• This role requires a four-year or graduate degree in a related field and typically 10+ years of experience.
• Experience in business operations, process improvement, change management, or related fields is preferred.

Responsibilities

• Shape the strategic vision for business process enhancement and capabilities optimization.
• Transform processes to be adaptable, scalable, and strategically aligned.
• Analyze data to measure process performance and guide improvements.
• Collaborate with stakeholders to gather input and requirements for improvements.
• Deliver leadership presentations on strategic initiatives and outcomes.
• Explore innovative project management and quality improvement methodologies.
• Document processes and update standards as processes evolve.
• Identify risks and develop mitigation strategies for changes.
• Mentor junior team members and stay updated on best practices.

Skills

Data Analysis

Change Management

Lean Six Sigma

Six Sigma Methodology

Process Improvement

Project Management

Business Operations

Business Process

Key Performance Indicators (KPIs)

Workflow Management

Accounting

Agile Methodology

Automation

SAP Applications

Education

Four-year or Graduate Degree in Sales, Marketing, Business Administration

Tools

SAP Applications

Job description

This role is responsible for process enhancement and capabilities optimization driving adaptability, scalability, and alignment in critical processes and capabilities. The role uses data-driven insights and collaborates with stakeholders to manage risks and guide continuous improvement. The role explores innovative methodologies, delivers impactful presentations to leadership, and mentors junior team members, all while fostering a culture of innovation and excellence within the organization.

Description -

Job Summary

This role is responsible for process enhancement and capabilities optimization driving adaptability, scalability, and alignment in critical processes and capabilities. The role uses data-driven insights and collaborates with stakeholders to manage risks and guide continuous improvement. The role explores innovative methodologies, delivers impactful presentations to leadership, and mentors junior team members, all while fostering a culture of innovation and excellence within the organization.

Responsibilities

• Shapes the organization's overarching strategic vision for business process enhancement and capabilities optimization, driving innovation and fostering a culture of continuous improvement.
• Transforms critical organizational processes and capabilities to become adaptable, scalable, and strategically aligned.
• Collects and analyzes data to measure process performance and uses insights to guide decision-making and continuous improvement efforts.
• Collaborates with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
• Delivers presentations to the leadership effectively communicating the strategic significance of process and capability initiatives, their impact on business outcomes, and their role in defining the organization's future.
• Explores and implements innovative project management and quality improvement methodologies, ensuring that the organization remains at the forefront of industry best practices.
• Documents processes, procedures, and best practices to ensure that standardized processes are followed throughout the organization and updates documentation as processes evolve.
• Identifies and assesses potential risks associated with process changes and develops mitigation strategies to minimize the impact of process disruptions.
• Stays current with industry best practices and emerging trends in process management and mentors junior team members.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in business operations, business process improvement, change management, or a related field.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Sales Operations

Schedule

Full time

Shift

No shift premium (India)

Travel

No

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"