Operations And Sales Executive

Dot & Key; Kolkata District; On-site; INR 550,000 - 750,000; Full time

Job summary

Dot & Key is seeking an Executive - Sales Operations to support reporting and operational excellence for our Kolkata-based sales channels, with a focus on quick commerce. The role emphasizes MIS reporting, data analysis, and KPI tracking to ensure accurate reporting and smooth order fulfilment.

The candidate should bring 2–4 years of experience in Sales Operations or analytics within FMCG/e-commerce, and be proficient in MS Excel and PowerPoint, with a strong eye for detail and cross-functional

Qualifications

• Graduate in Commerce, Business Administration, or a related discipline.
• 2-4 years of experience in Sales Operations, MIS, or Business Analytics, preferably in FMCG, e-commerce, or quick commerce.
• Exposure to marketplace or quick commerce operations is advantageous.
• Detail-oriented mindset with strong analytical capabilities.

Responsibilities

• Prepare, maintain, and automate daily, weekly, and monthly MIS reports for quick commerce and other sales channels.
• Analyze sales performance, inventory movement, stock availability, and operational metrics to generate actionable business insights.
• Monitor KPIs such as order fulfilments, SLA adherence, cancellations, and service levels across platforms.
• Reconcile platform sales data with inventory, dispatch, and warehouse records to ensure reporting accuracy.
• Coordinate with Warehouse, Supply Chain, Sales, and Category teams for data validation and reporting.
• Create dashboards, presentations, and analytical reports using Excel and PowerPoint for business reviews.
• Collaborate with Finance & Accounts to resolve invoicing, settlements, and reconciliation queries.
• Maintain reporting SOPs and drive reporting efficiency through process improvements.

Skills

MS Excel

PowerPoint

MIS reporting

Sales analytics

Inventory reconciliation

Cross-functional coordination

Education

Graduate in Commerce

Tools

Excel

PowerPoint

Job description

Job Title: Ex/ Sr Ex Sales Operations

Location: Kolkata (Onsite - Work from Office)

About the Role:

We are looking for a detail-oriented Executive - Sales Operation to support reporting and operational excellence across our sales channels, with a key focus on quick commerce. The role will be responsible for preparing MIS reports, analysing sales and inventory data, tracking operational KPIs, and coordinating with cross-functional teams to ensure accurate reporting and seamless order fulfilment. The ideal candidate should possess strong analytical skills and thrive in a fast-paced FMCG environment.

Key Responsibilities:

• Prepare, maintain, and automate daily, weekly, and monthly MIS reports for quick commerce and other sales channels.
• Analyze sales performance, inventory movement, stock availability, and operational metrics to generate actionable business insights.
• Monitor key performance indicators such as order fulfilments, SLA adherence, cancellations, and service levels across platforms.
• Reconcile platform sales data with inventory, dispatch, and warehouse records to ensure reporting accuracy.
• Coordinate with Warehouse, Supply Chain, Sales, and Category teams for timely data validation and operational reporting.
• Support business reviews by creating dashboards, presentations, and analytical reports using Excel and PowerPoint.
• Collaborate with the Finance & Accounts team to resolve invoicing, settlements, and reconciliation-related queries.
• Ensure data accuracy, maintain reporting SOPs, and continuously improve reporting efficiency through process optimization.

Preferred Skills & Know-how:

• Strong proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas); PowerPoint knowledge preferred.
• Good understanding of MIS reporting, sales analytics, and inventory reconciliation.
• Strong analytical, problem-solving, and cross-functional coordination skills.
• Ability to manage multiple priorities in a fast-paced business environment.

Experience Requirements:

• Graduate in Commerce, Business Administration, or a related discipline.
• 2-4 years of experience in Sales Operations, MIS, or Business Analytics, preferably in FMCG, e commerce, or quick commerce.
• Prior exposure to marketplace or quick commerce operations will be an added advantage.