Sales Operations Director

HCL Technologies Limited; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

HCL Technologies Limited is seeking a senior F&A solution architect to lead end-to-end design for outsourcing, transformation, and managed services opportunities. You will shape operating models and drive productivity, working capital improvement, and governance through centralized solutions.

You will partner with Sales, Delivery, Consulting, and Technology teams to craft compelling value propositions, perform current/future-state analyses, and deliver transformation roadmaps.

Qualifications

• Deep knowledge of F&A processes and operating models.
• Experience in KPI benchmarking and process optimization.
• Understanding of control environments and financial reporting.

Responsibilities

• Own solution architecture for F&A towers including O2C, P2P, R2R, FP&A, Tax, Treasury, and Master Data Management.
• Lead discovery workshops, current-state assessments, and future-state operating model design.
• Develop transformation roadmaps, governance frameworks, KPI/SLA structures, and organization designs.
• Build commercial models, effort estimations, staffing strategies, location strategies, and productivity commitments.
• Design AI, automation, analytics, and agentic AI use cases across finance processes.
• Create client-facing solution collateral, proposal responses, case studies, and executive presentations.
• Support due diligence, transition planning, rebadging assessment, and deal solution reviews.
• Collaborate with delivery teams to ensure solution-to-execution alignment and value realization.
• Drive innovation agenda through HCLTech IPs, partner ecosystem, and digital accelerators.

Skills

F&A towers expertise

O2C/P2P/R2R/FP&A knowledge

SOX/compliance understanding

KPI benchmarking & process opt

Job description

Lead end-to-end F&A solution design for outsourcing, transformation, and managed services opportunities.Create differentiated operating models leveraging process excellence, automation, AI, analytics, and platform-based solutions.Act as the functional solution owner across client pursuits, solution shaping, transition strategy, and transformation roadmaps.Partner with Sales, Delivery, Consulting, and Technology teams to build compelling value propositions and business cases.Drive client outcomes focused on productivity, working capital improvement, compliance, controllership, and stakeholder experience.

Key Responsibilities

Own solution architecture for F&A towers including O2C, P2P, R2R, FP&A, Tax, Treasury, and Master Data Management.Lead discovery workshops, current-state assessments, and future-state operating model design.Develop transformation roadmaps, governance frameworks, KPI/SLA structures, and organization designs.Build commercial models, effort estimations, staffing strategies, location strategies, and productivity commitments.Design AI, automation, analytics, and agentic AI use cases across finance processes.Create client-facing solution collateral, proposal responses, case studies, and executive presentations.Support due diligence, transition planning, rebadging assessment, and deal solution reviews.Collaborate with delivery teams to ensure solution-to-execution alignment and value realization.Drive innovation agenda through HCLTech IPs, partner ecosystem, and digital accelerators.

Skill Requirements

Strong expertise across F&A towers: O2C, P2P, R2R, FP&A, Tax, Treasury.Knowledge of shared services, GBS, outsourcing, and finance transformation.Understanding of SOX, controls, compliance, financial reporting, and working capital levers.Experience with KPI benchmarking and process optimization.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.