Service Delivery Lead

HCL Technologies Limited; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking an Operations Management professional to drive SLA adherence and improve internal metrics. The role emphasizes people management and a solution-minded approach to organizational progress.

You will lead process improvements, enhance reporting and information flow, and ensure client requirements are met while supporting business results. The position involves coaching team leaders and aligning initiatives with customer needs.

Qualifications

• Experience in operations management and process improvement.
• Ability to lead teams and coach supervisors.
• Focus on client SLA delivery and internal metrics.

Responsibilities

• Bringing new ideas and innovation for process development.
• Improve operational systems, processes and policies to support reporting and information flow.
• Provide solutions aligned with customer needs to drive business results.
• Supervise and coach team leaders and managers weekly.
• Ensure the support team meets client requirements.

Skills

People Management

Kaizen & Innovation

Solution Mindset

Job description

Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset

Key Responsibilities

• 1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.
• 2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
• 3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
• 4. Supervise And Coach Team Leaders, Managers On Weekly Basis
• 5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.