Process Manager

HCL Technologies Limited; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited in India is seeking a capable account management professional to oversee end-to-end ownership of client accounts, drive team performance, and ensure process adherence and compliance.

The role emphasizes managing client relationships, coordinating staffing, budgeting projects, and delivering results that exceed expectations. This is a hands-on leadership position within a global tech company focused on delivering value to clients across industries.

Qualifications

• Experience in account management and client handling.
• Proven ability to manage SLAs and drive performance.
• Strong relationship management with clients and teams.
• Budget and cost-control experience for projects.
• Coordination across multiple onboarding projects and teams.

Responsibilities

• End-to-end ownership of account management and process adherence.
• Formulate KRAs for team leaders and agents; conduct appraisals.
• Ensure attendance, login times, and minimize unscheduled absences.
• Manage client relationships to grow revenue and satisfaction.
• Oversee budgets and schedules for onboarding projects; coordinate tasks.

Skills

Account management

Team leadership

SLA management

Client relations

Budget management

Project coordination

Job description

End-to-end ownership of account management; ensuring process adherence and compliance; driving team performance and attendance; and demonstrating a passion for excellence in work.

Key Responsibilities

1. 1. The Individual Should Have An Ability To Understand And Carry Out The Allocated Tasks And Responsibilities In A Timely And Consistent Manner And Deliver Results So As To Exceed OneâS Own Standards
2. 2. To Formulate The Key Result Areas Of The Team Leaders & Team Members. Conduct Appraisals And Feedback Sessions With Team Leaders/Fts And Agents At Regular Intervals. Performance & Sla Management And Ensure Good Customer Satisfaction Feedback From Both Internal As Well As External Clients. Plan And Coordinate The Staffing Activities Of The Respective Processes In Accordance With Documented Policies And Procedures.
3. 3. Ensuring Adherence To Attendance Records, Login Times, And Unscheduled Absences
4. 4. Effectively Manage Client Relationships In Order To Maintain And Grow Their Existing Business To Ensure Revenue Generation
5. 5. Manage The Budget And Schedule For The Projects Assigned ,Responsible For Managing Multiple Assigned On Boarding Projects To Completion, Coordinating Interrelated Operational Tasks Required To Support The Proposed Solution

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.