Senior Consultant(DPO)

HCL Technologies Limited; Dadri; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

HCLTech seeks a Senior Consultant to drive process discovery, analysis, and redesign across BFSI or Healthcare, delivering end-to-end business process reengineering and transformation solutions. The role combines deep process expertise with client engagement and mentoring of junior team members.

You will lead As-Is discovery, map VSMs, perform root-cause analysis, and design To-Be flows. You will also support automation feasibility and KPI development, contributing to client presentations and

Qualifications

• Experience in process discovery, gap analysis, and redesign projects.
• Ability to facilitate workshops and interviews with stakeholders.
• Proficiency in Lean Six Sigma, VSM, and process documentation.

Responsibilities

• Conduct detailed As-Is process discovery and gap analysis through interviews and document reviews.
• Facilitate focus group discussions, stakeholder interviews, and process observation sessions.
• Facilitate VSM sessions and quantify improvement opportunities.
• Develop and maintain VSMs, process maps, and decomposition hierarchies using Visio/ARIS.
• Perform quantitative analysis on metrics like cycle time, throughput, and cost.
• Apply root cause analysis methods to identify and address issues.
• Design To-Be process flows and RACI matrices for redesigned processes.
• Support automation feasibility assessments and candidate scoring for RPA.
• Develop process KPIs and business cases aligned to outcomes.
• Prepare management decks and project status reports.
• Mentor analysts and contribute to knowledge assets.

Skills

Root Cause Analysis

Data Analysis

SIPOC / FMEA

BFSI Domain Knowledge

Stakeholder Facilitation

Client Communication

Tools

Visio

IBM Blueworks

ARIS

Job description

The Senior Consultant drives process discovery, analysis, and redesign workstreams, supporting the design and delivery of end-to-end business process reengineering and transformation solutions. The role combines deep process expertise with client engagement skills to independently manage discrete workstreams and junior team members. The role builds functional expertise in BFSI or Healthcare business processes and consulting skills in Lean Six Sigma, VSM, and process redesign.

Key Responsibilities

• Conduct detailed As-Is process discovery and gap analysis through stakeholder interviews, process walkthroughs, and document reviews.
• Facilitate focus group discussions, stakeholder interviews, and process observation sessions.
• Facilitate VSM sessions, identify waste (Muda, Mura, Muri), and quantify process improvement opportunities.
• Develop and maintain VSMs, process maps and process decomposition hierarchies using tools such as Visio, IBM Blueworks, ARIS.
• Perform quantitative analysis on process metrics: cycle time, throughput, FTE effort, error rates, and cost.
• Perform data-driven root cause analysis using Fishbone diagrams, 5-Why, Pareto analysis, and control charts.
• Design To-Be process flows, and RACI matrices for reengineered processes.
• Support automation feasibility assessments, automation candidate scoring for RPA builds.
• Develop process performance metrics, KPIs, and business case aligned to business outcomes.
• Assist in the development of management plans, and communication decks.
• Contribute to knowledge assets, reusable frameworks, and proposal deliverables.
• Mentor business analysts and associates in methodology and delivery standards.
• Prepare client presentations, workshop outputs, and project status reports.

Skill Requirements

Root Cause Analysis Tools

Data Analysis (Excel / Power BI)

SIPOC / FMEA & Process Documentation

BFSI Process Knowledge

Stakeholder Facilitation and Client Communication

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.