Sales Manager - Home Loan and Suvidha LAP

Idfc First Bank Limited; Lucknow; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited is seeking a Sales Manager for Home Loan and Suvidha LAP. The role focuses on sourcing from the bank’s existing customer base, building relationships, cross-selling, and ensuring high service standards with regulatory compliance.

Responsibility includes guiding end-to-end loan processing, coordinating with credit, operations, and legal teams, and achieving monthly, quarterly, and annual sales targets through proactive customer engagement.

Qualifications

• Graduate degree in any stream.
• Postgraduate degree preferred.
• Certifications preferred but not mandatory.
• 2–7 years of BFSI experience, preferably in retail lending.

Responsibilities

• Generate Home Loan/Suvidha leads through branches, relationship managers, call centres, and loan centres.
• Engage with existing customers to understand needs and offer Home Loan/Suvidha solutions.
• Conduct meetings to assess eligibility and documentation.
• Coordinate processing, documentation, and disbursement.
• Meet sales targets and report pipeline status to management.
• Ensure regulatory compliance and adherence to internal processes.

Skills

Sales

Relationship management

Cross-selling

Customer engagement

Communication skills

Education

Graduate degree

Postgraduate degree

Certifications (preferred)

Job description

Job Requirements

Role/ Job Title:

Sales Manager - Home Loan and Suvidha LAP

Business:

Retail Banking

Function/Department:

Home Loans

Job Purpose:

Sales Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.

Key Responsibilities:

Primary Responsibilities:

• Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.
• Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.
• Conduct customer meetings to assess eligibility, financial standing, and property documentation.
• Ensure smooth processing of applications, documentation, and disbursement coordination.
• Deliver timely support and personalized service to enhance customer satisfaction.
• Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
• Track and report sales performance, pipeline status, and market feedback to senior management.
• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
• Coordinate with credit, operations, legal, and technical teams for efficient loan processing.

Secondary Responsibilities:

• Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Demonstrate excellent communication, presentation, and interpersonal skills.
• Ensure effective cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms efficiently.

Education:

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience:

• 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
• Role Level: Manager / Senior Manager