Territory Manager - Home Loan and Suvidha LAP

IDFC FIRST Bank; Lucknow; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IDFC FIRST Bank Limited is seeking a Sales Manager for Home Loan and Suvidha LAP to drive sourcing through open market channels, DSAs, builders and partners, while leading a sales team. The role emphasises customer engagement, channel development and relationship management to grow business and profitability.

Ideal candidates will have 4–9 years in BFSI retail lending, with seniority at Chief Manager or AVP level, and a strong focus on compliance and customer experience.

Qualifications

• Graduate degree in any stream; Postgraduate degree preferred.
• Professional certifications are optional but advantageous.

Responsibilities

• Generate Home Loan/Suvidha leads through open market channels.
• Identify, empanel, and manage relationships with DSAs, builders, and other channel partners.
• Lead and manage a team of Sales Managers, Territory Managers, and Senior Territory Managers to achieve targets.
• Train and motivate the team on product features, commercials, and profitability.
• Ensure high levels of customer satisfaction through timely support and personalized service.
• Coordinate with credit, operations, legal, and technical teams for smooth loan processing.

Education

Graduate Degree: Any stream

Postgraduate Degree: Any stream (preferred)

Professional Certifications: Preferred but not mandatory

Job description

Role/Job Title

Sales Manager - Home Loan and Suvidha LAP

Business

Retail Banking

Function/Department

Home Loans

Job Purpose

Sales Manager– Home Loan and Suvidha LAP, DSA is responsible for sourcing Home Loan/Suvidha business through open market channels, including Direct Selling Agents (DSAs), builders, and other partners. The role focuses on customer engagement, channel development, and relationship management to drive business growth and profitability. It also involves leading a sales team, ensuring compliance, and delivering a seamless customer experience.

Key Responsibilities

Primary Responsibilities

• Generate Home Loan/Suvidha leads through open market channels.
• Identify, empanel, and manage relationships with DSAs, builders, and other channel partners.
• Lead and manage a team of Sales Managers, Territory Managers, and Senior Territory Managers to achieve individual and team targets.
• Train and motivate the team on product features, commercials, and profitability.
• Ensure high levels of customer satisfaction through timely support and personalized service.
• Achieve assigned sales targets (monthly/quarterly/annual) through cross-sell and open market channels.
• Track and report sales performance, pipeline status, and market feedback to senior management.
• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
• Coordinate with credit, operations, legal, and technical teams for smooth loan processing.

Secondary Responsibilities

• Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Demonstrate excellent communication, presentation, and interpersonal skills.
• Ensure effective cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms efficiently.

Education

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience

• 4–9 years of relevant experience in BFSI, preferably in retail lending and channel sales.
• Role Level: Chief Manager / AVP