Sales Executive - Outbound Calling

HUFT; Gurugram District; On-site; INR 350,000 - 650,000; Full time

Job summary

Heads Up For Tails (HUFT) invites an enthusiastic Sales Executive – Outbound Calling to engage with existing and first-party customers, understand needs, and recommend products to drive conversions.

You will build relationships, maintain call records, stay updated on launches, and strive to meet revenue targets. Strong communication and negotiation skills, along with a passion for pets, are essential to succeed in this role.

Qualifications

• Graduate with at least 1 year of relevant experience.
• 1–3 years in outbound sales, telesales, customer retention, or inside sales.
• Excellent verbal communication and active listening.
• Strong rapport-building and customer-handling skills.
• Sales-oriented and target-driven.
• Ability to understand customer needs and recommend relevant products.
• Comfortable with outbound calling and follow-ups.
• Good objection-handling and negotiation skills.
• Passion for pets, lifestyle, or community-led brands is preferred.

Responsibilities

• Build and maintain relationships with existing customers and prospects.
• Make outbound calls to drive sales conversions.
• Follow up actively with potential customers to improve conversions.
• Identify cross-sell and upsell opportunities across existing customers.
• Provide personalised product recommendations based on needs.
• Achieve defined sales and revenue targets within timelines.
• Maintain accurate call records and standard documentation.
• Stay updated on HUFT products, offers, and launches.
• Track customer feedback, competitor activity, and market trends.
• Participate in training to improve product and sales knowledge.

Skills

Outbound sales

Communication

Negotiation

Customer handling

Rapport-building

Target-driven

Education

Graduate

Job description

About The Role

The Sales Executive – Outbound Calling will connect with Heads Up For Tails’ existing and first-party customers to understand their needs, recommend the right products, and drive sales conversions. The role requires strong communication and rapport-building skills, a target-driven mindset, and the ability to turn every conversation into a lasting customer relationship.

Key Responsibilities | What You Will Do

• Build and maintain relationships with existing customers and prospects.
• Make outbound calls to existing/first-party customers and drive sales conversions.
• Follow up actively with potential customers to improve conversion rates.
• Identify and drive cross-sell and upsell opportunities across existing customers.
• Understand customer needs and provide personalised product recommendations.
• Achieve defined sales and revenue targets within timelines.
• Maintain accurate call records and follow standard calling and documentation processes.
• Stay updated on HUFT products, offers, and new launches to communicate effectively with customers.
• Track customer feedback, competitor activity, and market trends, and share relevant insights.
• Participate in training and continuously improve product and sales knowledge.

Qualifications & Skills | What You Need

• Graduate with a minimum of 1 year of relevant experience.
• 1–3 years of experience in outbound sales, telesales, customer retention, or inside sales, preferably in e-commerce or D2C.
• Excellent verbal communication and active listening skills.
• Strong rapport-building and customer-handling skills.
• Sales-oriented and target-driven.
• Ability to understand customer needs and recommend relevant products.
• Comfortable with outbound calling and follow-ups.
• Good objection-handling and negotiation skills.
• Passion for pets, lifestyle, or community-led brands is preferred.

You Will Feel Right at Home With Us If

• You have strong communication, customer-handling, and negotiation skills.
• You enjoy speaking to customers and building genuine relationships.
• You are comfortable working towards sales targets and following up consistently.
• You are passionate about pets and love helping pet parents.

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