Customer Support Associate

Heads Up For Tails; Gurugram District; In loco; INR 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

HUFT is seeking a Customer Care Associate to join its Customer Support team in Gurugram. The role covers voice and non-voice channels including calls, emails, live chat and tickets.

You will resolve queries efficiently, maintain a positive customer experience and adhere to SLAs and service standards. The ideal candidate will have a graduate qualification, strong communication skills, and experience with customer support tools.

Competenze

• Graduate or equivalent qualification.
• Strong verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Comfortable handling both voice and non-voice support.
• Ability to understand customer concerns and provide effective resolutions.
• Strong attention to detail and a resolution-oriented approach.
• Comfortable working with support tickets, emails, chats, and customer service tools.
• Ability to work within defined SLAs and service standards.

Mansioni

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through emails, live chat, and tickets.
• Understand customer concerns and provide timely and accurate resolutions.
• Maintain a customer-first approach across all interactions.
• Manage and close support tickets within defined SLAs.
• Escalate complex or unresolved issues to the appropriate teams.
• Maintain accuracy and attention to detail while handling customer information.
• Ensure consistent and professional communication across all support channels.
• Contribute to delivering a smooth and positive overall customer experience.

Conoscenze

Graduate

Verbal communication

Written communication

Interpersonal skills

Customer service tools

Formazione

Graduate or equivalent

Strumenti

CRM platforms

Descrizione del lavoro

About The Role

We are looking for a

About The Role

We are looking for a Customer Care Associate to join our Customer Support team. The role involves handling customers across voice and non-voice channels, including inbound and outbound calls, emails, live chat, and support tickets.

The associate will be responsible for resolving customer queries efficiently, providing accurate information, maintaining a positive customer experience, and ensuring adherence to defined SLAs and service standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through emails, live chat, and tickets.
• Understand customer concerns and provide timely and accurate resolutions.
• Maintain a customer-first approach across all interactions.
• Manage and close support tickets within defined SLAs.
• Escalate complex or unresolved issues to the appropriate teams.
• Maintain accuracy and attention to detail while handling customer information.
• Ensure consistent and professional communication across all support channels.
• Contribute to delivering a smooth and positive overall customer experience.

Qualifications & Skills

• Graduate or equivalent qualification.
• Strong verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Comfortable handling both voice and non-voice support.
• Ability to understand customer concerns and provide effective resolutions.
• Strong attention to detail and a resolution-oriented approach.
• Comfortable working with support tickets, emails, chats, and customer service tools.
• Ability to work within defined SLAs and service standards.

Bonus Points

• Prior experience in the pet care or D2C industry.
• Love for pets and genuine interest in the pet care space.
• Experience working with customer support tools or CRM platforms.
• Prior experience in a fast-paced customer service environment.

Skills: customer support,customer experience,communication