Sales Executive-Horeca

Nilkamal; Hyderabad, Chennai District, Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Nilkamal is seeking an Executive/Sr. Executive/Assistant Manager-Horeca Sales to drive frontline hospitality product sales across Chennai, Bangalore, and Hyderabad. You will manage new and existing customers, respond to inquiries, and ensure brand representation in all communications.

The role requires 3-5 years of experience, a graduate degree, and strong collaboration with internal teams. Commensurate compensation is offered with growth potential in a permanent position.

Qualifications

• Graduate with good communication and customer service orientation.
• Ability to collaborate with production, sales, accounting, logistics.
• Proficiency in basic MS Office tools and email communication.
• Prior experience in hospitality or foodservice is a plus.

Responsibilities

• Drive frontline sales of hospitality products in the assigned territory.
• Develop and manage new customers while maintaining existing accounts.
• Respond to customer calls and emails with professional information and solutions.
• Represent the brand professionally in all customer communications.
• Use CRM to track interactions and report daily/weekly activities.
• Offer cross-sell opportunities and negotiate orders to closure.
• Manage order-to-cash flow for collected orders as per timelines.

Skills

Excellent communication

Team collaboration

Customer service focus

Basic MS Office (Outlook, Word, Excel)

Education

Graduate from any stream (Arts/Science/Commerce)

Tools

CRM

MS Outlook

MS Word

MS Excel

Job description

Job Title: Executive/Sr. Executive/Assistant Manager-Horeca Sales

Nature of Job: Permanent

Previous Work Experience: 3-5 years

Location: Chennai/Bangalore/Hyderabad

Qualification: Graduate from any stream (Arts/Science/Commerce).

Reporting to: Regional Manager (Administrative) and Zonal Head (Functional)

Key Function Knowledge/Deliverables

• Frontline sales achieving desired sales objective through direct Sales of hospitality products in the assigned territory.
• Manage and develop new customers, while maintaining existing sales within assigned customers and given sales territory.
• Professionally answer customer calls and emails regarding products, orders, inquires, problems/complaints, technical questions and offer general information for end users.
• As a front sales representative, you are a brand ambassador, and must be able to professionally represent the brand in all communications with customers.
• Utilize our CRM to manage customer interactions, ensuring transparent communication on customer issues with team members and reporting on daily and weekly activities.
• Solicit new or additional products when appropriate and offer customers options available to meet their needs. Facilitate cross sales for high value low volume verticals.
• Negotiation and finalization of order.
• Management of order to Cash flow (for collected orders) as per agreed timelines

Compensation

Commensurate with the experience and skill set.

Key Skills

A) Essential:

• Excellent communication skills, both written and verbal and the ability to be empathetic, positive and upbeat in all written and verbal communications.
• Work collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics.
• To perform this job successfully, an individual requires a complete focus on customer service.
• Basic computer skills including Microsoft Outlook, Word and Excel.

B) Preferred:

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.
• Background in Foodservice or hospitality preferred.Role & responsibilities

Preferred candidate profile