Sales Executive

Kaabil; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading comfort-tech brand in Mumbai is seeking a Customer Relationship Executive (CRE) to enhance the in-store customer experience and drive sales. In this role, you will build long-term relationships with customers and ensure a premium shopping experience while utilizing product knowledge to guide purchase decisions. Ideal candidates should have a minimum of 2 years of experience in retail and strong communication skills in English and the local language. Join a rapidly growing brand recognized for its innovation and customer satisfaction.

Qualifications

• 2–4 years of experience in retail customer handling and in-store sales.
• Strong communication skills in English and the local language of the store location.
• Prior experience with a well-known brand in premium lifestyle retail is preferable.

Responsibilities

• Meet and exceed individual sales targets through effective customer engagement.
• Provide a seamless, customer-first experience by addressing queries.
• Build strong, lasting relationships with customers to encourage repeat visits.

Skills

Strong communication skills

Customer service orientation

Relationship building

Education

Minimum 12th pass; Graduates highly preferred

Tools

CRM tools

MS Office

Job description

Customer Relationship Executive (CRE) The Sleep Company About the Company The Sleep Company is India’s fastest-growing comfort-tech brand, revolutionizing the way people sleep and sit with its patented SmartGRID® technology. With 170+ stores across 45+ cities and over a million customers nationwide, the brand is recognized for innovation, customer delight, and high performance. As a Great Place to Work certified organization, The Sleep Company continues to expand its retail footprint and product portfolio backed by strong investor confidence and a recent ₹480-crore Series D fundraise. Role: Customer Relationship Executive (CRE) The Customer Relationship Executive will be responsible for delivering an exceptional in-store experience, driving sales, and building long-term customer relationships while representing The Sleep Company’s premium comfort-tech offerings.

Key Responsibilities

• Sales Achievement: Meet and exceed individual sales targets through effective customer engagement and conversion
• Customer Service Excellence: Provide a seamless, customer-first experience by addressing queries, understanding needs, and offering tailored product recommendations.
• Product Knowledge: Develop in-depth knowledge of the SmartGRID® product range to confidently educate customers and guide them in making informed decisions.
• Relationship Building: Build strong, lasting relationships with customers to encourage repeat visits and referrals.
• Sales Strategies & Execution: Implement store-level sales strategies, participate in promotional campaigns, and support marketing initiatives to increase footfall and sales.
• Feedback Collection: Gather customer feedback and share insights with store leadership to improve service quality and product experience.
• Reporting & Documentation: Maintain accurate records of customer interactions, sales transactions, and follow-ups in line with store processes.
• Store Presentation: Support visual merchandising and ensure the store is clean, well organized, and aligned with brand standards.

Qualifications & Requirements

• Minimum 12th pass; Graduates highly preferred • 2–4 years of experience in retail customer handling and in-store sales
• Strong communication skills in English and the local language of the store location
• Good customer service orientation with an ability to build rapport and trust
• Basic computer knowledge (billing systems, CRM tools, MS Office)
• Prior experience with a well-known brand (preferably in mattress, furniture, or premium lifestyle retail)
• Positive attitude, confidence, and ability to work in a fast-paced retail environment

About The Sleep Company: The Sleep Company is India’s fastest-growing Comfort-Tech brand, transforming how people sleep and sit through its patented SmartGRID® technology. Founded in 2019, the brand has scaled rapidly to 180+ stores across 45+ cities, serving 1M+ happy customers.