Customer Relationship Executive

the Sleep Company; Tirunelveli, Chennai District; On-site; INR 223,000 - 335,000; Full time

Benefits offered by this job

Incentives

Performance rewards

Hands-on training

Friendly team

Positive environment

Job summary

The sleep Company in Chennai is seeking a Customer Relationship Executive to manage customer interactions and enhance the buying experience for our mattress and sleep products. You will assist customers in choosing the right products, handle inquiries, and ensure post-sales satisfaction.

Responsibilities include upselling accessories, following up on leads, coordinating with logistics for timely delivery, handling complaints, and maintaining CRM data.

Qualifications

• Graduate in any field (Sales/Marketing preferred).
• 13 years of experience in customer service, retail, or sales (furniture/home products preferred).
• Strong communication, persuasion, and interpersonal skills.
• Basic understanding of sales processes and customer handling.
• Comfortable with CRM tools and MS Office.

Responsibilities

• Assist customers in selecting the right mattress and sleep products based on comfort, health, and budget.
• Handle customer inquiries via calls, WhatsApp, email, and in-store interactions.
• Educate customers about product features, materials, warranty, and benefits.
• Follow up on leads and convert inquiries into sales.
• Coordinate with logistics and delivery teams for timely order fulfillment.
• Handle complaints, returns, and service requests professionally.
• Maintain and update customer data in CRM systems.
• Build long-term relationships to encourage repeat purchases and referrals.
• Support promotional campaigns and in-store / online sales activities.
• Identify upselling and cross-selling opportunities (pillows, accessories, beds).
• Collect customer feedback to improve products and services.
• Follow up post-purchase to ensure customer satisfaction.
• Assist in running promotional campaigns, demos, or seasonal sales.

Skills

Strong communication

Persuasion

Interpersonal skills

CRM tools proficiency

MS Office

Fast-paced retail

Education

Graduate in any field

Tools

CRM tools

MS Office

Job description

Company Name: The sleep Company

Job Title: Customer Relationship Executive (CRE)

Location: Chennai

Salary Range: 20k to 30k per Month (+ Incentive)

Job Summary:

We are looking for a customer-focused and energetic Customer Relationship Executive (CRE) to manage customer interactions and enhance the buying experience for our mattress and sleep products. You will assist customers in choosing the right products, handle inquiries, and ensure post-sales satisfaction.

Key Responsibilities:

• Assist customers in selecting the right mattress and sleep products based on comfort, health, and budget.
• Handle customer inquiries via calls, WhatsApp, email, and in-store interactions.
• Educate customers about product features, materials, warranty, and benefits.
• Follow up on leads and convert inquiries into sales.
• Coordinate with logistics and delivery teams for timely order fulfillment.
• Handle complaints, returns, and service requests professionally.
• Maintain and update customer data in CRM systems.
• Build long-term relationships to encourage repeat purchases and referrals.
• Support promotional campaigns and in-store / online sales activities.

Additional Responsibilities:

• Identify upselling and cross-selling opportunities (pillows, accessories, beds).
• Collect customer feedback to improve products and services.
• Follow up post-purchase to ensure customer satisfaction.
• Assist in running promotional campaigns, demos, or seasonal sales.
• Coordinate with marketing and logistics teams to improve customer experience

Required Skills & Qualifications:

• Graduate in any field (Sales/Marketing preferred).
• 13 years of experience in customer service, retail, or sales (furniture/home products preferred).
• Strong communication, persuasion, and interpersonal skills.
• Basic understanding of sales processes and customer handling.
• Comfortable with CRM tools and MS Office.
• Ability to work in a fast-paced retail environment.

Success Factors / Ownership:

• Maintain excellent customer service and satisfaction.
• Achieve sales targets and contribute to showroom performance.
• Ensure smooth coordination with delivery and support teams.
• Handle customer complaints and inquiries effectively.
• Demonstrate product knowledge and promote upselling opportunities

Why Join Us?

• Grow with a Trusted Brand – Be part of a team that delivers better sleep solutions.
• Earn More, Shine More – Attractive incentives & performance rewards.
• Learn & Level Up – Hands-on training to master sales & customer service.
• Friendly & Supportive Team – Work in a positive, energizing environment.
• Your Efforts Matter – We value and recognize your contribution.

Roles, responsibilities, incentives, and other benefits may be updated or finalized by the company as per business requirements.