Sales Trainee

Kaabil; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading training and sales improvement firm in India is seeking a Trainer for Inside Sales to onboard and continuously upskill sales executives. This role focuses on improving calling effectiveness, customer experience, and conversion rates. Responsibilities include conducting training sessions, providing real-time feedback, and ensuring adherence to scripts and standards. The ideal candidate should have a graduate degree, 2-4+ years of experience in sales training, and strong analytical skills. Fluency in regional languages is mandatory.

Qualifications

• 2-4+ years of experience in Sales Training.
• Prior experience in tele-sales training or call adherence check.
• Strong understanding of sales communication techniques.

Responsibilities

• Onboarding and training Inside Sales Executives.
• Conducting new hire training and refresher sessions.
• Tracking agents' progress post training interventions.

Skills

Sales Training

Coaching

Analytical Skills

CRM Familiarity

Fluency in regional languages

Education

Graduate

Tools

CRM tools

Call monitoring systems

Job description

Trainer - Inside Sales

About The Sleep Company

The Sleep Company is India’s leading comfort innovation brand and the creator of SmartGRID technology. Founded in 2019, we are redefining comfort across mattresses, seating, and sleep solutions, with a strong omni-channel presence across D2C, E-commerce, and 200+ retail stores.

Role Overview

The Trainer Executive will be responsible for onboarding, training, and continuously upskilling Inside Sales Executives to improve calling effectiveness, customer experience, and conversions.

This role will also own call audits, real-time feedback, and coaching, ensuring agents consistently deliver the right pitch, follow process adherence, and improve performance metrics.

Training & Onboarding

• Conduct new hire training (product, process, CRM, and sales pitch)
• Drive continuous learning through refresher trainings and skill-building sessions
• Ensure agents understand the complete sales funnel (lead → appointment → walk-in → conversion)
• Customize training modules based on performance gaps and business needs

Quality Improvement

• Listen to live and recorded calls to evaluate agent performance after training.
• Provide real-time feedback and coaching to improve pitch, objection handling, and closure skills
• Ensure adherence to calling scripts, communication standards, and brand tonality
• Identify common customer objections and improve rebuttal frameworks

Performance Coaching

• Work closely with Team Leaders to identify low-performing agents
• Run targeted coaching sessions for improvement in conversion and talk-time quality
• Track agent-wise progress post training interventions
• Drive behavioral and communication improvements

Process & Content Enhancement

• Improve and standardize sales scripts, pitch flows, and FAQs
• Collaborate with Sales, Product, and Marketing teams to update training content
• Build training SOPs, playbooks, and certification frameworks

Reporting & Insights

• Share regular insights on call quality trends and training effectiveness
• Highlight recurring issues impacting conversions (lead quality, script gaps, product understanding)
• Maintain training records, audit scores, and improvement trackers
• Check for BQ and take active part in agent spiel improvement along with performance lift-up.

Requirements

Graduate with 2-4+ years of experience in Sales Training

Prior experience in tele-sales training or call adherence check is mandatory

Strong understanding of sales communication, objection handling, and conversion techniques

Excellent listening, coaching, and feedback skills

Strong analytical mindset with ability to identify performance gaps

High ownership and ability to work in a fast-paced environment

Preferred Skills

• Familiarity with CRM tools and call monitoring systems
• Fluency in regional languages (Tamil / Telugu / Kannada / Malayalam) is a mandatory

Additional Expectations

We are looking for someone who acts as a performance enabler for the sales team, someone who doesn’t just train, but actively drives improvement on the floor through continuous coaching, sharp feedback, and strong ownership of agent success.