CRM Sales Executive

the Sleep Company; Mumbai; On-site; INR 279,000 - 502,000; Full time

Job summary

The Sleep Company is seeking a CRM Sales Executive to drive outbound and inbound calls, qualify leads, and close sales from its Mumbai base. You will engage with customers in English and Hindi, explain product benefits, and follow up to convert leads while maintaining CRM records.

Based in Techweb Centre, Jogeshwari West, the role targets monthly sales with collaboration across marketing and field teams. Prior experience in mid-luxury brands is a plus.

Qualifications

• 2–3 years of experience in a BPO or outbound calling.
• Fluency in English and Hindi, written and spoken.

Responsibilities

• Outbound and inbound calls to potential leads from social media or website.
• Ask relevant questions to learn customer needs and blockers.
• Explain products and why they suit the customer.
• Follow up with leads until they buy or decline.
• Hit monthly sales targets.
• Log every call and update CRM.
• Hand leads over to marketing and field sales teams.
• Keep track of industry trends and competitors.

Skills

Outbound calling

CRM usage

Communication

Tools

CRM software

Job description

THE SLEEP COMPANY

Job Description: CRM Sales Executive

About The Sleep Company

The Sleep Company makes products that pair technology with comfort-driven design, so people sleep better and wake up feeling rested. Our team is collaborative and inclusive, and everyone is expected to bring ideas and own the results. If you want to help people sleep better, we would like to meet you.

Role at a Glance

Detail

Information

Role : CRM Sales Executive

Work location : Techweb Centre, Behram Baug, Beside Oshiwara Metro Station, Jogeshwari West

Experience

2 to 3 years in BPO / outbound calling process

Language

Fluency in English and Hindi (non-negotiable)

Preferred background : Mid-luxury brands

Roles and Responsibilities

• Outbound and Inbound Call and message potential leads who enquire through social media or Website.
• Ask relevant questions to learn what each prospect needs and what is holding them back.
• Explain our products and why they suit that customer.
• Follow up with leads until they buy or say no.
• Hit monthly sales targets.
• Log every call and update in the CRM.
• Hand leads over cleanly to the marketing and field sales teams.
• Keep track of industry trends and what competitors offer.

Requirements

Must have (non-negotiable)

• Fluency in English and Hindi, spoken and written. English 9/10 , Hindi 10/10.
• 2 to 3 years of work experience in a BPO or outbound calling process.

Good to have

• Previous experience in mid-luxury brands such as CaratLane, Giva, or similar.