Sales Executive

Thomas Cook India Limited; Indore District; On-site; INR 250,000 - 420,000; Full time

Job summary

Thomas Cook India Limited in Indore is seeking a Sales Executive for Foreign Exchange to drive new business and achieve revenue targets. The role requires onboarding customers, managing margins, and ensuring accurate, compliant operations.

Coordinate with branch service teams, maintain high customer service standards, and report daily positions to the dealing room while adhering to RBI, FEMA and AML guidelines.

Responsibilities

• Acquire new business by driving the assigned line of business and achieve set sales targets.
• Achieve the assigned revenue targets on a monthly, quarterly and annual basis.
• Manage margins effectively.
• Penetrate new markets to reach benchmark conversion ratios.
• Ensure smooth onboarding of customers and seamless operations.
• Maintain high accuracy and deliver excellent customer service.
• Adhere to SOPs, policies and procedures at the branch and airport.
• Ensure all transactions are error-free, reported accurately and reconciled daily.
• Report non-compliance to supervisor or reporting manager and address gaps.
• Coordinate effectively between customers and the branch service delivery team.
• Report the actual daily position to the dealing room.
• Be a team player and foster cohesive work.
• Manage long-term customer relationships for mutually beneficial business.
• Adhere to RBI, FEMA and AML guidelines.
• Analyze CRM data to refine team approach and share customer trends with Digital Marketing.

Job description

Please find the below JD.

Role- Sales Executive

Business- Foeign Exchange

Location- Indore

Responsibilties

1. Responsible to acquire new business – by driving the assigned line of business & achieve the set sales targets
2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis
3. Responsible for margin management
4. Explore new markets to penetrate & achieve the benchmarked conversion ratio
5. Responsible for smooth on-boarding of customers and conduct seamless operations
6. Responsible for high accuracy and setting excellent customer service standards
7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
10. Maintain effective co-ordination between the customer and the branch service delivery team
11. Responsible to report the actual daily position to dealing room
12. Be a team player and ensure a cohesive working
13. Relationship management with the customers for a long term mutually beneficial business association
14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
15. Analyzing the CRM data and refining / sharpening the approach of the team
16. Giving inputs to the Digital Marketing team about customer trends and preferences