Sales & Ops Exec NBFC

Thomas Cook; Hyderabad, Bengaluru; On-site; INR 400,000 - 560,000; Full time

Job summary

Thomas Cook in Hyderabad is seeking a sales professional to drive new business, achieve revenue targets, and maintain margin integrity. The role focuses on onboarding customers, ensuring accurate daily reconciliation, and upholding high standards of customer service across the branch and airport operations.

You will explore new markets, report daily positions, and coordinate with the service delivery team while staying compliant with RBI, FEMA and AML guidelines.

Responsibilities

• Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
• Achieve the assigned revenue targets on a monthly / quarterly / annual basis
• Responsible for margin management
• Explore new markets to penetrate & achieve the benchmarked conversion ratio
• Responsible for smooth on-boarding of customers and conduct seamless operations
• Responsible for high accuracy and setting excellent customer service standards
• Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
• Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
• Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
• Maintain effective co-ordination between the customer and the branch service delivery team
• Responsible to report the actual daily position to dealing room
• Be a team player and ensure a cohesive working
• Relationship management with the customers for a long term mutually beneficial business association
• Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
• Analyzing the CRM data and refining / sharpening the approach of the team
• Giving inputs to the Digital Marketing team about customer trends and preferences

Job description

1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis
3. Responsible for margin management
4. Explore new markets to penetrate & achieve the benchmarked conversion ratio
5. Responsible for smooth on-boarding of customers and conduct seamless operations
6. Responsible for high accuracy and setting excellent customer service standards
7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
10. Maintain effective co-ordination between the customer and the branch service delivery team
11. Responsible to report the actual daily position to dealing room
12. Be a team player and ensure a cohesive working
13. Relationship management with the customers for a long term mutually beneficial business association
14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
15. Analyzing the CRM data and refining / sharpening the approach of the team
16. Giving inputs to the Digital Marketing team about customer trends and preferences