Reporting To: Sales Head
1. New Business Development
- Identify and approach potential customers in the fragrance, perfume, cosmetics, FMCG and personal care industries.
- Generate new business leads through cold calling, emails, references and market visits.
- Develop new customers and expand the company's business in assigned territories.
- Identify potential manufacturers, traders, distributors and institutional buyers.
- Convert business enquiries into confirmed orders.
2. Customer Relationship Management
- Maintain regular relationships with existing and prospective customers.
- Understand customer requirements and suggest suitable fragrance products.
- Coordinate fragrance samples and collect customer feedback.
- Follow up regularly with customers for enquiries, quotations and orders.
- Develop long-term customer relationships to generate repeat business.
3. Order Processing & Coordination
- Coordinate with internal departments for order processing and timely delivery.
- Follow up with customers regarding samples, approvals and pending orders.
- Coordinate with production, quality and dispatch teams.
- Ensure proper communication with customers regarding order status.
4. Payment Follow-up
- Coordinate with customers for timely payment collection.
- Follow up on outstanding payments and overdue invoices.
- Work closely with the accounts department to resolve payment-related issues.
5. Daily Reporting & Documentation
- Maintain daily records of customer calls, meetings and visits.
- Submit daily and monthly sales reports to the reporting manager.
- Maintain customer databases and enquiry records.
- Update sales pipeline, quotations and order status.
- Share market feedback and business development updates with management.