Sales Coordinator / Business Development Executive

ESP Engineered; Gujarat; On-site; INR 300,000 - 600,000; Full time

Job summary

ESP Engineered, based in Gujarat, is seeking a Sales Coordinator / Business Development Executive to lead the sales coordination process. This role involves ensuring communication between various teams, handling client interactions, and overseeing order and dispatch documentation. The ideal candidate should have 2-6 years of experience in sales coordination, proficiency in BS 365 ERP, and possess strong analytical and communication skills. An MBA is preferred, and knowledge of commercial processes will be advantageous.

Qualifications

• Minimum 2–6 years of experience in Sales Coordination/Sales Operations.
• Experience in Manufacturing or Engineering industry is preferred.
• Knowledge of commercial documentation and dispatch processes will be an added advantage.

Responsibilities

• Oversee the sales coordination process ensuring smooth communication between departments.
• Use CRM tools to track prospects and manage pipelines.
• Maintain communication with clients to understand their needs and coordinate meetings.

Skills

Strong coordination and communication skills

Analytical and problem-solving abilities

Advanced Excel, Word, PowerPoint

Leadership qualities

Customer-centric approach

Education

Graduate/Postgraduate in Commerce, Business Administration, Mechanical/Electrical Engineering or related field

MBA preferred

Tools

BS 365 ERP

Rattus Software

Job description

Sales Coordinator / Business Development Executive

0-8 Years

Head Office (Unit -3)

Full-Time

Job Purpose:

To lead and oversee the overall sales coordination process, ensuring seamless communication between Sales, Production, Dispatch, Accounts, and Customer Service teams. You will play a pivotal role in order processing, planning, tracking, and ensuring timely delivery of products to customers, while maintaining high accuracy, documentation standards, and customer satisfaction.

Key Responsibilities:

• Conduct targeted research to identify potential clients and qualify high-value leads.
• Use CRM tools to track prospects, manage pipelines, and ensure consistent follow-ups.
• Initiate outreach through calls, emails, and social platforms to generate new business opportunities.
• Coordinate with clients to understand their needs and schedule meetings or demos efficiently.
• Maintain clear communication between teams and clients to ensure smooth onboarding and long-term relationships.

3. Customer & Internal Communication

• Serve as the primary point of contact for internal and external communication related to order processing, delivery, and dispatch.
• Liaise with customers regarding order acknowledgments, delivery commitments, and dispatch documentation.
• Handle customer queries and resolve issues related to delivery schedules, documentation, or invoicing.
• Maintain healthy business relations and ensure customer satisfaction through effective coordination and timely responses.
• Coordinate with the Dispatch and Security Gate team for smooth material movement and gate entry/exit documentation.
• Ensure all dispatches are in compliance with company policies and customer requirements.
• Oversee preparation of delivery challans, packing lists, transport documents, and ensure dispatch records are accurately maintained.
• Track and report dispatch performance metrics to management.

5. System & Process Management

• Supervise the effective operation of BS 365 ERP / Rattus software for all order and dispatch-related activities.
• Ensure all sales data, reports, and documentation are updated, accurate, and available for audits.
• Identify and implement process improvements to enhance operational efficiency.
• Train and guide team members (Sales Coordinators / Executives) to ensure smooth workflow and data accuracy.

6. Reporting & Analysis

• Prepare and share daily/weekly/monthly Sales Order, Dispatch, and Pending Order reports with Management.
• Track performance metrics such as order lead time, dispatch accuracy, and on-time delivery percentage.
• Support management in sales forecasting, planning, and customer performance analysis.

  Qualifications & Experience

  • Education: Graduate / Postgraduate in Commerce, Business Administration, Mechanical / Electrical Engineering or related field. MBA preferred.
  • Experience: Minimum 2–6 years of experience in Sales Coordination / Sales Operations, preferably in a Manufacturing or Engineering industry (Copper/Aluminium Wires, Cables, Conductors, or similar products).
  • ERP / Software Skills: Proficiency in BS 365 ERP / Rattus Software or equivalent.
  • MS Office: Advanced Excel, Word, PowerPoint for reports and analytics.
  • Strong coordination and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Meticulous attention to detail and documentation accuracy.
  • Leadership qualities and ability to handle a team.
  • Customer-centric approach with a strong sense of ownership.
  • Ability to multitask and work effectively under pressure.
  • Knowledge of commercial documentation, dispatch processes, and taxation will be an added advantage.