Sales Executive

SOTC Travel Limited; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

SOTC Travel Limited in Bengaluru seeks a sales professional to drive new business and achieve revenue targets, while ensuring margin management and high service standards.

The role involves onboarding customers, adhering to SOPs, reporting daily positions, and coordinating with the branch service delivery team and Digital Marketing to tailor customer approaches.

Responsibilities

• Responsible for acquiring new business and driving the assigned line of business to achieve set sales targets
• Achieve the assigned revenue targets on a monthly/quarterly/annual basis
• Responsible for margin management
• Explore new markets to penetrate and achieve the benchmarked conversion ratio
• Ensure smooth onboarding of customers and seamless operations
• Maintain high accuracy and set excellent customer service standards
• Adhere to the set SOPs, policies and procedures at the branch & Airport
• Ensure all transactions are error-free, accurately reported and reconciled daily
• Report non-compliance/non-adherence to the supervisor/manager
• Maintain effective coordination between the customer and the branch service delivery team
• Report the actual daily position to dealing room
• Be a team player and ensure cohesive working
• Manage relationship with customers for long-term mutually beneficial business
• Ensure adherence with RBI, FEMA and AML guidelines
• Analyze CRM data and refine/sharpen the team approach
• Provide inputs to Digital Marketing team about customer trends and preferences

Job description

1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets

2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis

3. Responsible for margin management

4. Explore new markets to penetrate & achieve the benchmarked conversion ratio

5. Responsible for smooth on-boarding of customers and conduct seamless operations

6. Responsible for high accuracy and setting excellent customer service standards

7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport.

8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis

9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines

10. Maintain effective co-ordination between the customer and the branch service delivery team

11. Responsible to report the actual daily position to dealing room

12. Be a team player and ensure a cohesive working

13. Relationship management with the customers for a long term mutually beneficial business association

14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines

15. Analyzing the CRM data and refining / sharpening the approach of the team

16. Giving inputs to the Digital Marketing team about customer trends and preferences