Branch Manager

SOTC Travel Limited; Bengaluru; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

SOTC Travel Limited in Bengaluru is seeking a sales-oriented professional to drive new business across Airport, B2C and B2B channels. The role emphasizes achieving monthly, quarterly, and annual sales targets, managing margins, and ensuring accurate reporting and reconciliation of daily transactions.

Responsibilities include onboarding customers smoothly, maintaining high service standards, and ensuring compliance with RBI, FEMA and AML guidelines.

Mansioni

• Achieve planned sales for Airport, B2C and B2B on a monthly / quarterly / annual basis
• Achieve net revenue on an annual basis
• Maintain high level of service quality
• Ensure adherence with RBI, FEMA and AML guidelines

Descrizione del lavoro

1. 1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
2. 2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis
3. 3. Responsible for margin management
4. 4. Explore new markets to penetrate & achieve the benchmarked conversion ratio
5. 5. Responsible for smooth on-boarding of customers and conduct seamless operations
6. 6. Responsible for high accuracy and setting excellent customer service standards
7. 7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport.
8. 8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
9. 9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
10. 10. Maintain effective co-ordination between the customer and the branch service delivery team
11. 11. Responsible to report the actual daily position to dealing room
12. 12. Be a team player and ensure a cohesive working
13. 13. Relationship management with the customers for a long term mutually beneficial business association
14. 14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
15. 15. Analyzing the CRM data and refining / sharpening the approach of the team
16. 16. Giving inputs to the Digital Marketing team about customer trends and preferences

Supervisory Responsibilities:

1. 1. In case of a Manager / Senior Manager - In addition to the responsibilities listed above, they will be responsible to lead a team
2. 2. Be accountable to manage a shift in case of an Airport counter
3. 3. Supervise & guide the team members on overall branch operations, accuracy and timely deliveries
4. 4. Train the team on sales & operational techniques
5. 5. Review the team performance on a periodic basis.
6. 6. Lead and motivate the team to perform their tasks efficiently
7. 7. Drive 100% regulatory and statutory compliance
8. 8. Ensure the team is abreast of the regulatory and compliance changes and the team participates in the online tests and pass it.

1. 1. Achieve planned sales for the Airport, B2C and B2B on a monthly / quarterly / annual basis
2. 2. Achieve net revenue on an annual basis
3. 3. High level of Service Quality
4. 4. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines