Operations Executive

SOTC Travel Limited; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Job summary

SOTC Travel Limited is seeking an Operations Executive for Chandigarh to drive business growth, oversee customer onboarding, and ensure efficient travel operations. The role focuses on revenue targets, margin control, and adherence to SOPs across branch activities.

The candidate will coordinate between customers, the service delivery team, and reporting desks, ensuring accurate daily reporting and high service standards. Experience in travel operations is preferred.

Responsibilities

• Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
• Achieve the assigned revenue targets on a monthly / quarterly / annual basis
• Responsible for margin management
• Explore new markets to penetrate & achieve the benchmarked conversion ratio
• Responsible for smooth on-boarding of customers and conduct seamless operations
• Responsible for high accuracy and setting excellent customer service standards
• Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
• Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
• Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
• Maintain effective co-ordination between the customer and the branch service delivery team
• Responsible to report the actual daily position to dealing room
• Be a team player and ensure a cohesive working
• Relationship management with the customers for a long term mutually beneficial business association
• Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
• Analyzing the CRM data and refining / sharpening the approach of the team
• Giving inputs to the Digital Marketing team about customer trends and preferences

Job description

Please find the below JD

Role- Operation Executive

Locations- Chandigarh

Responsibilties:-

1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis
3. Responsible for margin management
4. Explore new markets to penetrate & achieve the benchmarked conversion ratio
5. Responsible for smooth on-boarding of customers and conduct seamless operations
6. Responsible for high accuracy and setting excellent customer service standards
7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
10. Maintain effective co-ordination between the customer and the branch service delivery team
11. Responsible to report the actual daily position to dealing room
12. Be a team player and ensure a cohesive working
13. Relationship management with the customers for a long term mutually beneficial business association
14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
15. Analyzing the CRM data and refining / sharpening the approach of the team
16. Giving inputs to the Digital Marketing team about customer trends and preferences