Sales Excellence - Assistant Manger

Yamaha Motor; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Yamaha Motor is seeking professionals with 5-8 years of experience in Sales Excellence, Sales Operations, Customer Experience, Dealer Development, or Channel Management to drive customer-centric initiatives and optimize dealer performance.

The role focuses on improving customer satisfaction, implementing programs across the dealer network, and leading audits and analytics to identify improvements.

Qualifications

• 5-8 years of experience in Sales Excellence, Sales Operations, Customer Experience, Dealer Development, or Channel Management.

Responsibilities

• Drive premium customer experience and customer satisfaction initiatives.
• Support implementation of customer-centric programs across the dealer network.
• Conduct and monitor dealer audits to ensure compliance and identify improvement areas.
• Develop innovative sales approaches and customer engagement strategies.
• Analyze sales and operational processes to identify gaps and improvement opportunities.
• Lead process standardization and stabilization initiatives to enhance efficiency and business performance.
• Support retail and digital transformation projects.
• Monitor business performance through analytics and KPI tracking.

Job description

Role & responsibilities

• Drive premium customer experience and customer satisfaction initiatives.
• Support implementation of customer-centric programs across the dealer network.
• Conduct and monitor dealer audits to ensure compliance and identify improvement areas.
• Develop innovative sales approaches and customer engagement strategies.
• Analyze sales and operational processes to identify gaps and improvement opportunities.
• Lead process standardization and stabilization initiatives to enhance efficiency and business performance.
• Support retail and digital transformation projects.
• Monitor business performance through analytics and KPI tracking.

Preferred candidate profile

5-8 years of experience in Sales Excellence, Sales Operations, Customer Experience, Dealer Development, or Channel Management.