Sales Engineer

Safe Refrigerations (P) Ltd.; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Safe Refrigerations (P) Ltd. is looking for a full-time Sales Engineer based in Mumbai. In this role, you will provide technical support to customers, manage sales activities, and ensure customer satisfaction. Your responsibilities will include building relationships with clients, preparing technical presentations, and collaborating with sales teams.

The ideal candidate will have a Bachelor's degree in Mechanical or Electrical Engineering and strong sales abilities. Knowledge of refrigeration components and excellent communication skills are essential.

Responsibilities

• Provide technical support to customers and manage sales activities.
• Ensure customer satisfaction and deliver excellent customer service.
• Build relationships with clients to understand their needs and provide solutions.
• Prepare and develop technical presentations for customers.
• Discuss equipment needs with clients and engineers.
• Collaborate with sales teams to understand customer requirements.
• Generate sales leads and secure orders.
• Research and modify products to meet customer needs.
• Help customers with problems with installed products.
• Solicit client feedback and evaluate data for marketing strategies.
• Identify areas for improvement and communicate with management.
• Set and achieve sales goals.
• Train team members on technical aspects of products.

Skills

Sales Engineering and Technical Support skills

Excellent communication and interpersonal skills

Strong sales and customer service abilities

Ability to understand customer requirements and provide suitable solutions

Knowledge of refrigeration and air conditioning components

Experience in the industry

Education

Bachelor's degree in Mechanical or Electrical Engineering, or related field

Job description

• This is a full-time on-site role located in Mumbai for a Sales Engineer.
• The Sales Engineer will be responsible for providing technical support to customers, managing sales activities, ensuring customer satisfaction, and delivering excellent customer service.
• The Sales Engineer will also be involved in communication and building relationships with clients to understand their needs and provide suitable solutions.
• Preparing and developing technical presentations to explain our company's products or services to customers.
• Discussing equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
• Researching, developing and modifying products to meet customers technical requirements and needs.
• Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
• Setting and achieving sales goals and quotas.
• Training other members of the sales team on the technical aspects of the company's products and services.

Qualifications

• Sales Engineering and Technical Support skills
• Excellent communication and interpersonal skills
• Strong sales and customer service abilities
• Ability to understand customer requirements and provide suitable solutions
• Knowledge of refrigeration and air conditioning components
• Experience in the industry
• Bachelor's degree in Mechanical or Electrical Engineering, or related field