Customer Support Executive

PLaY Arena; Bengaluru; Presencial; INR 250.000 - 350.000; Jornada completa

Descripción de la vacante

PLaY Arena in Bengaluru is seeking a proactive Customer Service/Guest Relations professional with 1–3 years of experience in hospitality or front office to handle enquiries via phone, email, WhatsApp and other channels, respond within the same day, and promote activities, packages, and experiences.

You will build positive relationships with guests and regulars, understand client needs, coordinate with Events, Operations, Sports and F&B teams for smooth bookings, maintain accurate CRM data, and

Formación

• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Strong coordination and teamwork abilities.
• Attention to detail and problem-solving skills.
• Ability to take initiative and multitask.

Responsabilidades

• Handle enquiries via phone, email, WhatsApp, and other channels with clarity and professionalism.
• Respond to all enquiries within the same working day.
• Provide accurate information on activities, events, birthdays, and corporate packages.
• Minimise missed calls and ensure timely follow-ups.
• Build positive relationships with guests and regular customers.
• Understand customer needs and recommend suitable experiences.
• Resolve concerns professionally and ensure customer satisfaction.
• Maintain accurate booking records, calendars, and CRM data.
• Coordinate with Events, Operations, Sports, and F&B teams for smooth execution.
• Ensure all stakeholders are informed of booking requirements and updates.
• Assist in converting enquiries into bookings through excellent customer service.
• Promote relevant activities, packages, and experiences where appropriate.

Conocimientos

Excellent communication

Customer-focused

Coordination and teamwork

Attention to detail

Multitasking

Educación

Graduate/Undergraduate with 1-3 years experience in Customer Service or Hospitality

Herramientas

CRM basics

MS Office

Descripción del empleo

Key Responsibilities

Customer Communication

• Handle enquiries via phone, email, WhatsApp, and other channels with clarity and professionalism.
• Respond to all enquiries within the same working day.
• Provide accurate information on activities, events, birthdays, and corporate packages.
• Minimise missed calls and ensure timely follow-ups.

Guest Experience

• Build positive relationships with guests and regular customers.
• Understand customer needs and recommend suitable experiences.
• Resolve concerns professionally and ensure customer satisfaction.

Coordination & CRM

• Maintain accurate booking records, calendars, and CRM data.
• Coordinate with Events, Operations, Sports, and F&B teams for smooth execution.
• Ensure all stakeholders are informed of booking requirements and updates.

Business Support

• Assist in converting enquiries into bookings through excellent customer service.
• Promote relevant activities, packages, and experiences where appropriate.

Graduate / Undergraduate with 1–3 years of experience in Customer Service, Guest Relations, Hospitality, or Front Office roles.

• Having Sales Experience is an advantage.

Preferred Skills

• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Strong coordination and teamwork abilities.
• Attention to detail and problem-solving skills.
• Ability to take initiative and multitask.
• Basic CRM and software knowledge preferred.

Success Measures

• Reduction in Missed Calls

• Preferred: Immediate Joiners.
• Both freshers and experienced candidates are eligible.