Sales counsellor

Frankfinn Aviation Services Pvt. Limited; Vadodara; On-site; INR 250,000 - 380,000; Full time

Job summary

Frankfinn Aviation Services Pvt. Limited in Vadodara seeks a Sales Counsellor to engage with prospective learners, explain programs and guide them through admissions.

The role requires handling walk-ins and calls, conducting counselling sessions, following up with leads, and coordinating with training teams to meet sales and admission targets while upholding service standards. The successful candidate will maintain accurate records and participate in promotions, delivering a learner-centric

Qualifications

• Counselling and client interaction skills to understand learner needs.
• Sales and target-oriented experience with lead management.
• Strong spoken and written English and at least one regional language.
• Basic computer proficiency including CRM, email, and office productivity tools.
• Customer service mindset focused on building trust and resolving queries.
• Graduate; diploma/degree in Marketing or Business is an advantage.
• Prior experience in education counselling or service-sector sales is beneficial but not mandatory.
• On-site role in Vadodara requiring collaboration with cross-functional teams.

Responsibilities

• Engage with prospective learners and explain Frankfinn’s programs and career pathways.
• Guide admissions process and follow up with leads.
• Handle walk-in and telephonic inquiries and maintain accurate records of interactions and conversions.
• Coordinate with training and operations teams.
• Participate in promotional activities and meet sales and admission targets.
• Provide a professional, learner-centric experience while representing Frankfinn’s values and service standards.

Skills

Counselling

Sales skills

Communication

CRM proficiency

Customer service

Education

Graduate (any discipline)

Marketing/Business diploma or degree

Tools

CRM software

Job description

Company Description

Frankfinn Aviation Services Pvt. Limited, incorporated in 1993, is a leading provider of soft skills training in India across Aviation, Hospitality, Travel, and Customer Service. The organization has consistently demonstrated strong placement outcomes, earning recognition in the Limca Book of Records for multiple years. Frankfinn is an approved training partner of NSDC and the Tourism & Hospitality Skill Council (THSC), and collaborates with Air India for an exclusive In-Flight Familiarisation program. Over the years, Frankfinn has received numerous national awards for excellence in aviation and air hostess training, as well as for skill development and placement performance. This legacy offers team members an opportunity to contribute to career-focused education with a strong industry reputation.

Role Description

This is a full-time, on-site Sales Counsellor role based in Vadodara. The Sales Counsellor will engage with prospective learners, explain Frankfinn’s programs and career pathways, and guide them through the admission and enrolment process. Responsibilities include handling walk-in and telephonic inquiries, conducting counselling sessions, following up with leads, and maintaining accurate records of interactions and conversions. The role also involves coordinating with training and operations teams, participating in promotional activities, and meeting assigned sales and admission targets. The Sales Counsellor is expected to provide a professional, learner-centric experience while representing Frankfinn’s values and service standards.

Qualifications

• Counselling and client interaction skills, including the ability to understand learner needs and recommend suitable courses.
• Sales and target-oriented skills, with experience in lead management, follow-ups, and conversion to admissions.
• Strong communication and presentation abilities, with clear spoken and written English and at least one regional language.
• Basic computer proficiency, including use of CRM systems, email, and office productivity tools for data entry and reporting.
• Customer service mindset, with a focus on building trust, handling queries, and resolving concerns professionally.
• Preferred educational background: Graduate in any discipline; a diploma or degree in Marketing, Business, or related fields is an advantage.
• Prior experience in education counselling, training institutes, or service-sector sales is beneficial but not mandatory.
• Ability to work on-site in Vadodara, adapt to structured processes, and collaborate effectively with cross-functional teams.