Female Counsellor

Subhash Chander Mittal Sons; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Subhash Chander Mittal Sons is seeking an experienced admissions counsellor to handle student enquiries and guide prospects through career and course counselling. You will review profiles, explain programs, manage follow-ups and maintain CRM records to convert leads into admissions.

The role requires strong communication, presentation skills and a customer-centric approach, with the ability to independently handle counselling cases and mentor junior staff.

Qualifications

• Excellent communication, interpersonal skills and counsellor mindset.
• Strong lead management, follow-ups and CRM experience.
• Superior objection handling and active listening abilities.
• Confident, presentable and professional presentation in all interactions.
• Customer-centric approach with relationship-building focus.

Responsibilities

• Handle student enquiries and prospective leads via calls, WhatsApp, chats, meetings and walk-ins.
• Conduct career, course and admission counselling.
• Understand student profiles and goals to recommend suitable programs.
• Explain course details, fees, eligibility, certifications and career opportunities.
• Handle queries, objections and concerns professionally.
• Manage lead follow-ups and conversions throughout counselling.
• Maintain accurate lead records and follow-ups in CRM.
• Build strong relationships with prospective students.
• Handle complex counselling cases independently.
• Guide and support Junior Counsellors when required.

Skills

Excellent communication

Interpersonal skills

Counselling skills

Lead management

CRM experience

Objection handling

Active listening

Relationship building

Tools

CRM software

Job description

Role & responsibilities

• Handle student enquiries and prospective leads through calls, WhatsApp, chats, meetings and walk-ins.


• Conduct career counselling, course counselling and admission counselling.


• Understand student profiles, career goals and requirements and recommend suitable programs.


• Explain course details, fees, eligibility, certifications and career opportunities.


• Handle queries, objections and concerns professionally.


• Manage lead follow-ups and conversions throughout the counselling process.


• Maintain accurate lead records and follow-ups in CRM.


• Build strong relationships with prospective students.


• Handle complex counselling cases independently.


• Guide and support Junior Counsellors when required.

Preferred candidate profile

• 25 years of experience in Admission Counselling / Career Counselling / Education Counselling / EdTech / Education Sales / Inside Sales.


• Excellent communication and interpersonal skills.


• Strong counselling, convincing and objection-handling abilities.


• Confident, presentable and professional.


• Strong active listening and customer-centric approach.


• Experience with lead management, follow-ups and CRM.


• Ability to independently manage counselling conversations and qualified leads.