Sales Counsellor

Qi Lifecare; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Job summary

QI Spine Clinic in Indiranagar, Bangalore seeks a confident, empathetic Sales Counsellor to guide patients through treatment options and packages. You will explain plans, address concerns and convert consultations into enrolments while ensuring an excellent patient experience.

The role involves welcoming patients, collecting medical history, explaining pricing, and counseling on recommended treatments. Prior sales or healthcare exposure is preferred; strong communication is essential.

Qualifications

• HSC pass with at least 6 months of relevant work experience.
• Graduates/Freshers with excellent communication skills will also be considered.
• Experience in sales, customer service, counselling or healthcare preferred.
• Excellent verbal communication and interpersonal skills required.
• Good convincing, negotiation and objection-handling abilities.
• Basic proficiency in MS Excel and computer operations.

Responsibilities

• Welcome patients and ensure a comfortable and positive clinic experience.
• Assist patients with consultation forms and collect relevant medical history and concerns.
• Explain doctor-recommended treatment plans, procedures, benefits, timelines and packages in simple language.
• Educate patients about treatment options, pricing and expected outcomes.
• Counsel patients and recommend suitable treatment packages based on doctors' advice and patient requirements.
• Address patient queries, concerns and objections with empathy and professionalism.
• Drive treatment package conversions and achieve assigned sales and revenue targets.
• Follow up with prospective and existing patients to improve conversions and retention.
• Build strong patient relationships to encourage repeat visits and referrals.
• Coordinate with doctors, clinic operations and support teams to ensure a smooth patient journey.
• Maintain accurate patient records, counselling reports and documentation.
• Coordinate with the finance team for billing, invoicing and discount approvals.

Skills

Sales experience

Communication skills

Interpersonal skills

Counselling

Customer service

Target-driven

Presentable

Negotiation

Education

HSC pass

Tools

MS Excel

Job description

Job Title

Sales Counsellor

Company

QI Spine Clinic

Location

Indiranagar, Bangalore

Experience

0-3years

About QI Spine Clinic

QI Spine Clinic is India's first chain of medical centres dedicated to the accurate diagnosis and non-surgical treatment of back and neck pain. Founded in 2011, QI Spine operates 22 clinics across 5 cities Mumbai, Delhi, Pune, Bangalore and Hyderabad.

With a team of over 200 spine specialists and leading orthopaedic experts, QI Spine focuses on advanced diagnosis, technology-driven treatment and non-surgical recovery. The clinic has achieved a 91% success rate and helped over 13,000 patients recover without surgery.

Job Overview

We are looking for a confident, empathetic and sales-oriented Patient Counsellor who can guide patients through their treatment journey.

The role involves counselling first-time patients about doctor-recommended treatment plans, explaining treatment packages, addressing patient concerns and converting consultations into treatment enrolments while ensuring an excellent patient experience.

Key Responsibilities

• Welcome patients and ensure a comfortable and positive clinic experience.
• Assist patients with consultation forms and collect relevant medical history and concerns.
• Explain doctor-recommended treatment plans, procedures, benefits, timelines and packages in simple language.
• Educate patients about treatment options, pricing and expected outcomes.
• Counsel patients and recommend suitable treatment packages based on doctors' advice and patient requirements.
• Address patient queries, concerns and objections with empathy and professionalism.
• Drive treatment package conversions and achieve assigned sales and revenue targets.
• Follow up with prospective and existing patients to improve conversions and retention.
• Build strong patient relationships to encourage repeat visits and referrals.
• Coordinate with doctors, clinic operations and support teams to ensure a smooth patient journey.
• Maintain accurate patient records, counselling reports and documentation.
• Coordinate with the finance team for billing, invoicing and discount approvals.

Eligibility Criteria

• HSC pass candidates with at least 6 months of relevant work experience.
• Graduates/Freshers can also be considered, provided they have excellent communication skills.
• Candidates with experience in sales, customer service, counselling or healthcare will be preferred.
• Excellent verbal communication and interpersonal skills.
• Good convincing, negotiation and objection-handling abilities.
• Basic proficiency in MS Excel and computer operations.
• Well-groomed, presentable and professional personality.
• Comfortable working in a target-driven environment.

Shift & Working Details

• Shift Duration: 8.5 hours.
• Weekly Off: 1 Rotational Off
• Shift Timings: Any shift between 8:00 AM and 9:00 PM.
• Candidates must be flexible with shift timings.
• Work Location: Indiranagar, Bangalore.