Patient Counsellor

Qi Lifecare; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

QI Spine is seeking a Patient Counsellor in our clinics to guide patients through their treatment journey with empathy and clarity. You will explain non-surgical options, pricing, and outcomes while converting referrals into enrollments and supporting families throughout the process.

Ideal candidates have strong English communication, a patient-first approach, and the ability to work in a target-driven environment within a healthcare setting.

Qualifications

• HSC or Bachelor’s degree in any discipline.
• 5 years of experience in education counselling, admission counselling, tele-counselling, healthcare counselling, or consultative sales.

Responsibilities

• Counsel patients and families regarding QI Spine's non-surgical treatment programs.
• Understand patient needs and concerns through effective questioning and listening.
• Explain treatment plans, pricing, payment options and outcomes clearly and empathetically.
• Convert doctor recommendations into treatment enrollments while staying patient-centered.
• Achieve monthly revenue and conversion targets.
• Coordinate with doctors, physiotherapists and clinic staff for a seamless patient experience.

Skills

Communication skills

Language proficiency

Presentation skills

Ethical influence

MS Office & CRM

Target-driven

Education

HSC or Bachelor’s degree

Tools

MS Office

CRM software

Job description

Position: Patient Counsellor

Company: QI Spine

Location: Mumbai / Delhi Pune

Department: Patient Care / Counseling

Employment Type: Full-Time

About QI Spine

QI Spine is India's leading Spine Rehabilitation Clinic, specializing in the non-surgical treatment of back, neck, and joint pain. With a patient-first approach, advanced technology, and evidence-based treatment protocols, we help patients recover safely while making surgery the last option.

Role Summary

As a Patient Counsellor, you will be the primary point of contact for patients visiting the clinic. You will understand patients' concerns, educate them about QI Spine's treatment approach, guide them through their treatment journey, and help them make informed decisions. This role combines patient care, counselling, and consultative sales while ensuring an exceptional patient experience.

Key Responsibilities

• Counsel patients and their families regarding QI Spine's non-surgical treatment programs.
• Understand patient needs, concerns, and treatment expectations through effective questioning and active listening.
• Explain treatment plans, pricing, payment options, and expected outcomes in a clear and empathetic manner.
• Convert doctor recommendations into treatment enrollments while maintaining a patient-centric approach.
• Achieve monthly revenue and conversion targets.
• Build trust and maintain strong relationships with patients throughout their treatment journey.
• Coordinate with doctors, physiotherapists, and clinic staff to ensure a seamless patient experience.

Qualifications

HSC or Bachelor's degree in any discipline.

Experience

05 years of experience in education counselling, admission counselling, tele-counselling, healthcare counselling, or consultative sales.

Skills Required

• Strong verbal and written communication skills.
• Fluency in English and the local language.
• Excellent presentation and interpersonal skills.
• Ability to build trust and influence patient decisions ethically.
• Good knowledge of MS Office and CRM software.
• Ability to work in a target-driven environment.

Should you have any questions, please feel free to reach out.