Inside Sales Executive

Qi Lifecare; Mumbai; Presencial; INR 300 000 - 360 000; Tempo integral

Resumo da oferta

QI Spine is seeking an Inside Sales professional in Mumbai to handle outbound calls, qualify leads and drive conversions while educating patients on treatment options. You will coordinate consultations, follow up with leads, and maintain CRM records to ensure a smooth patient journey.

The role requires 0-3 years in inside sales, strong communication, negotiation and objection-handling skills, and a patient-centric approach in a fast-paced clinic environment.

Qualificações

• HSC or graduate in any discipline.
• 0-3 years of experience in Inside Sales, Tele sales.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation and objection-handling abilities.

Responsabilidades

• Handle outbound calls with patients and prospective customers.
• Understand patient concerns and needs through effective questioning.
• Educate patients about treatment approaches and options.
• Schedule and coordinate consultations with the clinic/doctor.
• Follow up with leads to improve conversion at different stages.
• Counsel patients on value and benefits of treatment plans.
• Address objections related to treatment, pricing, timelines and other concerns.
• Convert qualified leads into consultations and enrolments while maintaining a patient-first approach.
• Maintain accurate lead, follow-up and conversion records in CRM.
• Coordinate with clinic, clinical and operations teams for a smooth patient journey.
• Track performance against daily, weekly and monthly sales targets.
• Prepare and maintain daily sales and conversion reports.
• Build long-term relationships and ensure a positive patient experience.

Conhecimentos

Inside Sales

Verbal Communication

Negotiation

Objection Handling

Formação académica

HSC / Graduate in any discipline

Descrição da oferta de emprego

Job Description - Inside Sales

Company: QI Spine

Location: Mumbai / Kurla

Department: Inside Sales

Employment Type: Full-Time

About QI Spine

QI Spine is India's leading Spine Rehabilitation Clinic, specializing in the non-surgical treatment of back, neck, and joint pain. With a patient-first approach, advanced technology, and evidence-based treatment protocols, we help patients recover safely while making surgery the last option.

Key Responsibilities

• Handle outbound calls with patients and prospective customers generated through digital and marketing channels.
• Understand patient concerns, requirements and treatment expectations through effective questioning and active listening.
• Educate patients about QI Spines treatment approach, consultation process and available treatment options.
• Schedule and coordinate consultations with the appropriate clinic/doctor.
• Follow up with leads at different stages of the patient journey to improve conversion.
• Counsel patients on the value and benefits of recommended treatment plans.
• Address objections related to treatment, pricing, timelines and other concerns professionally.
• Convert qualified leads into consultations and treatment enrolments while maintaining a patient-first approach.
• Maintain accurate lead, follow-up and conversion records in CRM/software.
• Coordinate with clinic, clinical and operations teams to ensure a smooth patient journey.
• Track individual performance against daily, weekly and monthly sales targets.
• Prepare and maintain daily sales and conversion reports.
• Build long-term relationships with patients and ensure a positive experience throughout their journey.

Qualifications & Skills

• HSC / Graduate in any discipline.
• 0-3 years of experience in Inside Sales, Tele sales.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation and objection-handling abilities.

We are looking for individuals who are:

• Target-oriented and commercially driven
• Strong communicators and active listeners
• Confident in handling sales conversations
• Empathetic while dealing with patients
• Persistent and disciplined with follow-ups
• Comfortable working in a fast-paced environment
• Accountable for their individual targets and outcomes