Patient Counsellor

Qi Lifecare; Mumbai, Bengaluru; On-site; INR 240,000 - 480,000; Full time

Job summary

QI Spine clinic in Mumbai invites a Patient Counsellor to guide first-time visitors through treatment options with empathy and clarity. You will explain diagnoses, packages, and pricing while ensuring a smooth, friendly patient journey across all touchpoints.

The role focuses on counseling, driving enrollment in recommended programs, and maintaining strong patient relationships, with target-driven sales and seamless coordination with doctors and staff.

Qualifications

• HSC/Graduate level education required.
• Must know Microsoft Excel.
• Experience in patient counseling, customer service, or related roles with sales exposure.

Responsibilities

• Welcome patients and provide a supportive experience.
• Assist in filling consultation forms and capturing patient history.
• Explain diagnosis, treatment plans, and packages in simple language.
• Educate patients on procedures, timelines, outcomes, and pricing.
• Guide patients in selecting suitable treatment packages based on doctor recommendations.
• Address doubts, handle objections, and build trust with empathy.
• Drive conversions by counseling patients to enroll in recommended programs.
• Achieve assigned sales targets and revenue goals for treatment packages.
• Follow up with leads and existing patients to maximize conversions and retention.
• Maintain strong patient relationships to encourage repeat visits and referrals.
• Coordinate with doctors, scheduling, and support teams for seamless patient flow.
• Maintain accurate records, counseling reports, and documentation.
• Coordinate with finance for billing, invoicing, and discount approvals.

Skills

Microsoft Excel

Interpersonal and communication skills

Sales experience

Education

HSC/Graduate

Job description

PATIENT COUNSELLOR JD

Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India's 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 22 clinics across 5 cities (Mumbai, Delhi, Pune, Bangalore and Hyderabad). With over 200 spine specialists, and an expert orthopedic panel comprising of India's leading spine surgeons, rheumatologists and other experts, we are the world's largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders. The medical team at QI Spine clinic is required to undergo a specialized training, devised by a senior team of Drs and surgeons to recognize and treat over 100 different types of back pain. QI Spine clinic today has a success record of 91% in treating even the most severe conditions. We have delivered complete non-surgical recovery to over 13000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind spot in the detection of the cause of back pain. QI has thus, sparked a knowledge based, positive health revolution in India.

The role of the Patient Counsellor focusses of primarily achieving 2 objectives:

• Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind.
• Ensuring a pleasing and seamless patient experience throughout their treatment journey with QI Spine Clinic.

Detailed Job Responsibilities:

• Welcome patients and ensure a comfortable, supportive experience.
• Assist in filling consultation forms and capturing patient history and concerns.
• Explain diagnosis, treatment plans, and packages in simple, clear language.
• Educate patients on procedures, benefits, timelines, outcomes, and pricing.
• Guide patients in selecting suitable treatment packages based on doctor recommendations.
• Address patient doubts, handle objections, and build trust with empathy.
• Drive conversions by counseling patients to enroll in recommended treatment programs.
• Achieve assigned sales targets and revenue goals for treatment packages.
• Follow up with leads and existing patients to maximize conversions and retention.
• Maintain strong patient relationships to encourage repeat visits and referrals.
• Coordinate with doctors, scheduling, and support teams for seamless patient flow.
• Maintain accurate records, counseling reports, and documentation.
• Coordinate with finance for billing, invoicing, and discount approvals.

Qualifications & Skills:

• HSC/Graduate
• Must know Microsoft Excel
• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
• Proven sales experience and the ability to meet or exceed sales targets
• Excellent interpersonal and communication skills, with a genuine passion for patient care

Shift Timing: Any shift timing of 8.5 hours between 8:00 AM to 9:00 PM, / Day shifts only (should be flexible with the shifts)