Sales Coordinator (Freight Forwarding)

Logenix Logistics India Pvt. Ltd.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Logenix Logistics India Pvt. Ltd. is seeking a Sales Coordinator in Mumbai to support regional sales activities.

You will coordinate with pricing and operations, maintain inquiry logs, and assist in onboarding new customers while maximizing revenue. Strong communication and documentation skills are essential. Reporting to the Regional/Branch Manager, you will handle inquiries, maintain customer relationships, and ensure timely responses.

Qualifications

• Minimum 3 years of related experience and/or training; or equivalent combination of education and experience.
• Understanding of international freight documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend and communicate clearly to obtain results.

Responsibilities

• Timely action on inquiries and opportunities; coordinate with pricing to improve conversions.
• Maintain inquiry logs with accurate feedback and update client records.
• Build and maintain relationships with customers, salespersons and other departments.
• Assist sales team to onboard new customers and maximize revenue.
• Update sales calls/leads in the sales module.
• Assist with shipping documents approval for smooth transition of business.
• Handle customer service-related responsibilities and escalate as needed.
• Support sales with leads and coordination; respond to inquiries within stipulated time.
• Coordinate with operations, pricing and other departments to generate sales and retain customers.
• Prepare monthly reports including client details, visits and sales performance.
• Follow up with customers and sales for accurate quotation/ RFQ feedback.

Skills

Experience in freight forwarding

Interpersonal skills

Sales coordination

Job description

\"Only candidates with experience in freight forwarding and logistics will be considered. Relevant industry experience is mandatory\".

Job title- Sales Coordinator

Reporting Line- Regional/Branch Manager

Responsibilities

• Timely action on Inquiry / business opportunity. Coordination with pricing team to improve the inquiry / business conversion.
• Maintain Inquiry log on day-to-day basis with proper and accurate feedback.
• Maintain good business relationship with out valuable customers, salespersons, other departments.
• Assisting sales team to achieve target on bringing new customers onboard and maximizing the revenue of sales.
• Assist sales to update the sales calls/ Sales lead in sales module.
• Post Shpt & pre shipping (KYC) documents approval from the branch Manager for smooth transition of the business.
• Handling all customer service-related responsibilities & escalation to sales manager / HODs / BM
• Supporting sales team by providing sales leads and co-ordination
• Responding on the inquiries generated by sales within the stipulated time.
• Co-ordination with operations, pricing, system and other relevant department to facilitate the generation of sales and retention of customers.
• Preparation of monthly report including Client details, Client visit details and Sales report.
• Follow up with the customers as well as sales for the correct feedback on the quotation / rfqs etc.

Qualifications

• Minimum 3 years of related experience and/or training; or equivalent combination of education and experience.
• Understanding of international freight documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.