Sales Support Coordinator – Freight Forwarding & Logistics

DPM FLOWCHAIN LOGISTICS (formerly known as Dayalal Padamshi Meisheri); Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

DPM FLOWCHAIN LOGISTICS is seeking a Sales Support Coordinator for an on-site role in Mumbai. You will assist the sales team with quotations, coordinate with operations and documentation, and respond promptly to customer inquiries to drive satisfaction and repeat business.

Ideal candidates have strong communication and customer-service skills, basic logistics knowledge, and proficiency in MS Office and CRM systems. A diploma or bachelor’s degree in business, commerce, or logistics is preferred.

Qualifications

• Customer service experience is essential.
• Excellent communication with clients, sales teams, and internal departments.
• Basic knowledge of logistics or supply chain operations preferred.

Responsibilities

• Prepare quotations for customers.
• Coordinate with operations and documentation teams.
• Track shipments and service requests.
• Provide administrative support to the sales team.

Skills

Customer service

Communication

Analytical skills

Administrative support

Logistics knowledge

MS Office

CRM systems

Team collaboration

Education

Diploma/Bachelor (business, commerce, logistics)

Tools

CRM software

MS Office

Job description

Company Description

DPM FLOWCHAIN LOGISTICS (formerly known as Dayalal Padamshi Meisheri) is a trusted logistics and supply chain partner providing comprehensive freight forwarding and transportation solutions across global and domestic markets. The company offers integrated logistics, 3PL, and multimodal transportation services that help businesses streamline supply chain operations, optimize distribution, and maintain smooth cargo flow. With capabilities across air and sea freight, customs clearance, inland transportation, cargo handling, and warehousing and distribution, DPM FLOWCHAIN LOGISTICS serves diverse industries including FMCG, pharmaceuticals, chemicals, automotive, retail, and manufacturing. Backed by a strong global network and industry expertise, the team focuses on tailored, value-driven solutions for importers, exporters, manufacturers, and traders. Guided by a customer-first approach, the company emphasizes trust, transparency, and long-term partnerships to help clients grow with confidence.

Role Description

The Sales Support Coordinator is a full-time, on-site role based in Mumbai, responsible for supporting the sales team in day-to-day operations and customer interactions. This position involves preparing quotations, coordinating with operations and documentation teams, and ensuring timely response to customer inquiries. The role includes maintaining and updating sales records, tracking shipments and service requests, and assisting in follow-ups to drive customer satisfaction and repeat business. The Sales Support Coordinator will collaborate with internal stakeholders to resolve issues, prepare reports and presentations, and provide administrative support to help the sales team meet targets. The individual in this role is expected to maintain professional communication, uphold service quality standards, and contribute to efficient and accurate sales processes.

Qualifications

• Strong customer-facing capabilities, including Customer Service and Customer Satisfaction skills.
• Effective Communication skills for coordinating with clients, sales teams, and internal departments.
• Analytical Skills to interpret data, track performance metrics, and support decision-making.
• Proficiency in Administrative Assistance tasks such as documentation, record-keeping, and scheduling.
• Basic knowledge of logistics, freight forwarding, or supply chain operations is preferred.
• Comfort with MS Office tools (Excel, Word, PowerPoint) and CRM or sales tracking systems.
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Relevant diploma or bachelor’s degree in business, commerce, logistics, or a related field is an advantage.