Sales Coordinator

Discreet Solutions; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

Discreet Solutions in Pune, Maharashtra is seeking an order processing professional to manage retail and project sales orders across Zoho CRM, Zoho Books, and Zoho Inventory. You will ensure accurate order creation and lifecycle completion, coordinating with sales, accounts, and logistics to satisfy customers.

You will review orders, create ERP entries, assist with PI documentation, respond to inquiries, and track the sales cycle to completion. Knowledge of Zoho suite is advantageous.

Qualifications

• Strong communication and customer service skills.
• Experience documenting processes and orders clearly.
• Ability to coordinate between sales, accounts, logistics and customers.

Responsibilities

• Review and validate sales orders.
• Create orders in the ERP system.
• Coordinate with accounts for Proforma Invoices and documentation.

Skills

Communication

Customer Service

Documentation

Tools

Zoho CRM

Zoho Books

Zoho Inventory

Job description

Manage and process retail and project sales orders through Zoho CRM, Zoho Books, and Zoho Inventory, ensuring accurate order creation and lifecycle completion.

• Review and validate sales orders created by the sales team and independently create orders in the ERP system.


• Coordinate with the accounts team to initiate Proforma Invoices (PI) and ensure smooth financial documentation.


• Handle client inquiries regarding product availability, specifications, and order status, ensuring timely responses and customer satisfaction.


• Provide operational support to the sales team by resolving system, order, and product-related queries.


• Track and close the sales cycle in ERP systems, ensuring accurate documentation and order completion.


• Collaborate closely with the logistics team for stock monitoring and material dispatch coordination.


• Conduct quarterly sales reporting and analysis, identifying trends and supporting sales forecasting.


• Monitor product version upgrades