Sales Coordinator

Global Packaging Automation Llp; Navi Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Global Packaging Automation Llp in Navi Mumbai is seeking a proactive Sales Coordination professional to manage orders from receipt to delivery and provide after-sales support.

The role emphasizes order processing, payment follow-ups, spare parts coordination, and post-sales services to enhance customer satisfaction while maintaining accurate records and strong communication with internal teams.

Qualifications

• 2-7 years of experience in sales coordination or related field (after-sales service).
• Strong understanding of order processing, payment follow-up, spare parts management, and customer support principles.
• Excellent communication skills for effective interaction with customers and internal teams.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.

Responsibilities

• Manage sales orders from receipt to delivery, ensuring timely processing and follow-up on outstanding orders.
• Provide after-sales support by coordinating spare parts requirements, resolving customer complaints, and facilitating warranty claims.
• Assist in payment follow-ups with customers to ensure prompt payments and maintain a healthy cash flow.
• Offer post-sales services such as installation coordination, training, and technical assistance to enhance customer satisfaction.
• Maintain accurate records of sales transactions, inventory management, and customer interactions.

Skills

Order processing

Customer support

After-sales coordination

Spare parts management

Payment follow-up

Communication skills

Job description

Roles and Responsibilities

• Manage sales orders from receipt to delivery, ensuring timely processing and follow-up on outstanding orders.
  
• Provide after-sales support by coordinating spare parts requirements, resolving customer complaints, and facilitating warranty claims.
  
• Assist in payment follow-ups with customers to ensure prompt payments and maintain a healthy cash flow.
  
• Offer post-sales services such as installation coordination, training, and technical assistance to enhance customer satisfaction.
  
• Maintain accurate records of sales transactions, inventory management, and customer interactions.
  

Desired Candidate Profile

• 2-7 years of experience in sales coordination or related field (after-sales service).
  
• Strong understanding of order processing, payment follow-up, spare parts management, and customer support principles.
  
• Excellent communication skills for effective interaction with customers and internal teams.
  
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.