Sales Coordinator

Ryan Logitech; Mumbai; On-site; INR 420,000 - 780,000; Full time

Job summary

Ryan Logitech in Mumbai is seeking a proactive Sales Support & Coordination professional to assist the sales team with freight quotations, proposals, and service presentations.

You will coordinate with operations, pricing, and overseas agents to gather accurate rates, maintain CRM records, track shipments, and prepare reports for management.

A customer-centric approach and strong communication skills are essential to keep clients informed and drive on-time deliveries.

Responsibilities

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms like Logisys
• Support follow-ups on quotations and convert leads into confirmed shipments.
• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.
• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Job description

Role & responsibilities

Key Responsibilities

Sales Support & Coordination

• Assist the sales team in preparing freight quotations, proposals, and service presentations.
• Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
• Maintain and update sales databases, client records, rate sheets, and CRM platforms like Logisys
• Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management

• Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
• Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
• Assist in onboarding new clients and maintaining long-term customer relationships.

Logistics Coordination

• Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
• Track shipments and provide status updates to clients and stakeholders.
• Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.

Reporting & Documentation

• Prepare sales reports, performance summaries, and forecasting data for management review.
• Ensure accurate documentation is shared with clients and internal teams.
• Support the preparation of agreements, contracts, and service-level documents.

Preferred candidate profile

As above