Sales Coordinator

Genesis Infoserve Pvt. Ltd.; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Genesis Infoserve Pvt. Ltd. is seeking a Sales Support professional in Mumbai to manage order processing, client inquiries, and data reporting. The role involves close interaction with finance, marketing, and logistics to ensure smooth campaigns and fulfillment.

The ideal candidate has 1–3 years in sales support or customer service, with strong Excel skills and experience with CRM platforms. Excellent communication and detail orientation are essential for success in this role.

Qualifications

• Bachelor's degree or equivalent work experience in business, marketing, or related field.
• 1–3 years in sales support, administration, or customer service roles.
• Proficient in Excel (VLOOKUP, pivot tables) and CRM platforms (Salesforce/HubSpot/Zoho).
• Clear verbal and written communication with clients and internal teams.
• Strong attention to detail, multitasking, and time-management.

Responsibilities

• Order processing from booking to delivery and payment follow-up with clients.
• Provide customer support by answering questions, resolving complaints, and updating service status.
• Maintain CRM databases and sales MIS; build performance tracking spreadsheets.
• Collaborate with finance, marketing, and logistics to coordinate campaigns and fulfillment.

Skills

Communication

Organization

Multitasking

Time management

Education

Bachelor's degree in business/marketing or related field

Tools

Microsoft Excel

CRM systems (Salesforce/HubSpot/Zoho)

Job description

• Order Processing: Enter, track, and manage sales orders from booking to final delivery, payment followup with client
• Customer Support: Answer client questions, resolve complaints, and give prompt service updates.
• Data & Reporting: Maintain CRM databases, manage sales MIS, and build performance tracking spreadsheets.
• Cross-Department Link: Work with finance, marketing, and logistics to coordinate campaigns and fulfillment.

Required Skills & Qualifications

• Education: Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• Experience: 1 to 3 years in sales support, administration, or customer service roles.
• Software Skills: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables) and CRM platforms (Salesforce, HubSpot, or Zoho).
• Communication: Clear verbal and written communication skills for dealing with clients and internal teams.
• Organization: High attention to detail, multitasking aptitude, and strong time-management skills.